Frequently Asked Questions

That’s because we don’t want to ruin the surprise!

We can tell you that every month inside the monthly Vegan Box (and gift box) you’ll find a combination of 5 – 8 items, mostly snacks, and occasionally superfoods, skincare and lifestyle products in a combination of full size, travel size and sample sizes valued at over $30.

Inside the bi-monthly Beauty Box (and gift box) you’ll find 5 to 8 of the best new natural, skin-loving goodies, ranging from full size, sample size and travel sized items, and is always valued at over $70. No parabens, phthalates, petrochemicals, paraffin, lead, SLS, PABA….. or other dodgy ingredients you can’t pronounce. Valued at over $70.

All of our boxes are great value for money, as well as being super convenient and fun!

Please note – whilst all of the products we feature are vegan, some products may have been made in facilities that use shared equipment – resulting in possible trace amounts of dairy/eggs (as many businesses do not have the luxury of owning vegan equipment) and you will see “may contain” cautions on their labelling – if this is an issue for you please contact us and we will substitute such products in your order if an alternative is available.
Vegan Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of the month that it's due for recurring subscriptions. Your box will be shipped within the first week of the month. Please refer to additional FAQ regarding subscription cancellations.

Beauty Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of every second month (Beauty Box subscription is bi-monthly). Your box will be shipped every 2nd month (Feb/Apr/Jun/Aug/Oct/Dec) within the first week of that month. Please refer to additional FAQ regarding subscription cancellations.

Payments are processed via either Stripe or Payal.
All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Single box orders are shipped within 3 business days regardless of when your order is placed.

Shipping dates for subscriptions are as follows:

The Monthly Vegan Box ships within the first week of every month (i.e. August 1st-7th, September 1st-7th, and so on)

The Vegan Beauty Box ships within the first week of every 2nd month. For 2020, that will start in Feb, then April and so on.

You can generally expect your box to turn up in the 2nd week of the month.
If your order is marked as “pending” this means you have not completed checked out via PayPal and payment on our side has not been received. It may also mean that you have insufficient funds in your PayPal account or associated bank accounts, and are unable to make payment at that time. Please checkout using the ‘pay now’ button on the screen and your order will then appear as complete (or processing and awaiting shipping).
Select the “Account” option on the main navigation menu. Sign in and you will be able to update your details. If you need to use the “Lost your Password” option, please ensure you check your junk / spam folder if you do not receive an email.

You’ll need to ensure your address is updated a minimum of 48hrs prior to your payment processing (on the 20th of the month / bimonthly). Your order will be automatically posted to your old address if you change the address after payment has processed. If you have missed this please contact us and we can update it on our side for you.
Our boxes are shipped with Sendle (couriers) or Australia Post within Australia (no International shipping). Our shipping costs are $6.50 for both the monthly Vegan Box and the bi-monthly Beauty Box. You save $7.50 if you buy a 3 monthly Vegan box subscription. And shipping is FREE for a 6 monthly Vegan box subscription.

All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Gift boxes are shipped within 3 business days regardless of when your order is placed.

Make sure the address you provide us with is correct, and that we have your authority to leave the parcel at your address if you are not there when we deliver. If the address is a unit or apartment without a safe place to leave the delivery please note that it may be taken to the closest Post Office or Parcel Pick Up point. In this case a card will be left at your address (check your letterbox) with instructions. You are responsible for picking this up within 5 days. You can read more about this here.

We take no responsibility (or refund) for lost or stolen packages if they have been marked as “delivered”. We will always happily provide you with the tracking number for your item and support you to resolve any delivery issues. Please contact Australia Post directly with your tracking number and also don’t forget to contact your local Post Office as your parcel may have been delivered there for you to pick up.
Great! Please Contact Us and we’d love to see how we can work together.

Please note, we will only feature products which are free of all animal ingredients, not tested on animals and completely 100% palm oil free (including all derivatives).
You betcha! The contents of The Vegan Box are handpicked to appeal to everyone – female, male, young or old! You will discover a huge variety of healthy, ecofriendly, cruelty free products. Our aim is not to be vegan exclusive, but rather to encourage everyone to try a little more “vegan” in their everyday life!
Whilst we can make assurances that all our products are 100% vegan and where requested gluten free, we cannot ensure that boxes are free of any other allergens, such as nuts / soy / coconut etc.
Most of the time it is. But if this is a dietary requirement of yours, we’re happy to say that you can select the “gluten free” option when ordering. This way we’ll double check the included products and if need be substitute with a suitable product where required.
Please contact us with your name and order number and we will investigate. All subscription orders are posted out within the first week of the month and single box orders within 3 days of ordering. Please account for this when waiting on your delivery which is generally 2-8 days from shipping but can be longer if you are in WA, NT, and FNQ.
Sure can, anytime you like! There’s no lock in contract, and you can sign back up to receive The Vegan Box whenever suits you…..easy! All you need to do is sign in to your account (which is automatically made for you when you first order from us) then cancel your subscription. You’ll need to action this a minimum of 48hrs before the date of payment processing (the 20th of the month). Once payment has been processed we cannot refund or cancel your order. We do not offer a refund on 3 or 6 month subscriptions once payment is processed. For example if you purchase a 6 month subscription and decide to cancel after 4 boxes, you will not be entitled to a refund on the remaining 2 boxes. We do not offer refunds / exchanges on boxes, or their contents, once they have been posted, unless they are faulty. We are of course happy to help, so any questions please Contact Us!

What Our Customers Say

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I absolutely LOVE The Vegan Box. Every month I am surprised with delicious vegan & cruelty free items that I never would have known about or found myself. When it arrives in the mail, I just can’t wait to open it. The variety from month to month is amazing, from tasty savoury snacks to sweet treats and vegan home and body products. I LOVE THE VEGAN BOX!

Sylvia - Perth Vegan Eats

These boxes are always more value for money and we highly recommend them to anybody who is interested in trailing new products in the vegan world, or even just getting a bunch of lovely things on your doorstep each month. Not to mention they are a great gift idea for loved ones!

Amy Sinclair - The Lush Scoop

I kind of feel like it’s my birthday every time I receive my monthly Vegan Box and it’s always so much fun to open it and see what surprises are inside. It’s always got new products that I haven’t tried before and it’s such a great way to try new vegan snacks I otherwise wouldn’t even know about.

Miriam - Meals by Miri

I know I say this every time, but truthfully when I first opened up the Autumn Vegan Beauty Box I was blown away by how gorgeous this one was. Imagine yourself seeing the contents of that briefcase in Pulp Fiction. The golden glow. You’re transfixed by its beauty.
Finding cruelty free, vegan and palm oil free beauty products can be a hard task at the best of times and I can’t recommend enough to try The Vegan Box if you haven’t already. All of the hard work is done for you, wrapped up and delivered straight to your door.

Cornelia - Live Wild, Be Free

The Vegan Box is the perfect gift for the new vegan to introduce them to the range of awesome products out there or the expert vegan who likes to keep up to date with new and exciting treats. Or, if you’re like me and love getting mail, it’s the perfect gift for yourself!

Chelsey - Like A Vegan

Deliveries from @theveganbox. This seriously the best idea for any new vegans! You get a sample of all different healthy vegan foods & snacks & they ship worldwide! My favourite was the "cheezy" vegan sauce

Rebecca Gawthorne - @nourish_naturally

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Cover for The Vegan Box
Is it too early for a Cosmo?? Asking for a friend 😉The beauty about the new Springhill Farms Boozy slices is that they are alcohol inspired...but booze FREE...so perfectly acceptable ANY time of the day...Even 6.30am for breakfast! 😜Full of the good stuff....none of the bad stuff...and just like a good old fashioned slice Grandma used to make. They come in 4 flavours....CHECK THE OUT! Fabo image: @veganonthegc ... See MoreSee Less

23 hours ago  ·  

Are you aware of the TOXIC nasties in traditional nail polish remover? 😱The handy little travel pack of Hanami wipes in the current Beauty Box are as gentle and nourishing as it gets for removing your Vegan nail polish. These are just so handy! One wipe is enough to remove old polish from 10 fingers (or toes) - they are such an easy, no mess, no fuss way of taking off your polish when you need a refresh.Hanami water-based nail polish remover is so much gentler on your nails and skin than traditional nail polish removers - it's free from acetone, ethyl acetate, MEK, methylated spirits, and many of the other toxic industrial chemicals that you'll find in most brands.It's non-flammable (so can travel safely with you anywhere!), has no strong solvent smells, and removes polish while conditioning.They've also added moisturising agents (glycerin, vitamin e and aloe vera) to the formula, to minimise any drying out effects. So instead of stripping the nail, as acetone based removers do, it will leave you with nails that feel hydrated and nourished!Being free from the harsh chemicals, you’ll need to give the remover a little extra time on your nails to work its magic. They recommend holding a remover wipe on each nail for 7 seconds, then wipe from base to tip, and repeat.Australian made, certified vegan and cruelty free....you can grab your unscented pack in the current vegan beauty box now (while stocks last). https://theveganbox.com/product/gift-beauty-box/ ... See MoreSee Less

2 days ago  ·  

I can not tell a lie! I've personally been using @liarwrinklecheater for quite a while now and my tired eyes love it! I'll be keeping mine in the fridge over the hotter months to roll on first thing in the morning and throughout the day just to refresh those peepers! If you want to give this serum a roll (boom boom, get it?? 😝 ) ....grab one of the last few Vegan Beauty Boxes from our store today! https://theveganbox.com/product/gift-beauty-box/ ... See MoreSee Less

2 days ago  ·  

Do you know what your Vitamin B12 levels are like? Do you know why it matters? B12 is essential for health and wellbeing and as a Vegan you could easily record low levels. To find out more about why B12 is important, particularly for vegans and vegetarians, head to our latest blog. And you can also get a sneaky code to save 25% off @betteryou_aus B12 daily oral spray while you're there! www.theveganbox.com/could-being-vegan-put-you-at-risk-of-a-vitamin-b12-deficiency/ ... See MoreSee Less

3 days ago  ·  

Monday morning and all we can think about here is CHOCOLATE!We're just here drooling over this amazing creation from our friend @crushinglimits using the @natvialiving sugar free orange dark choc from our October box. The box has SOLD OUT but you can pick up Natvia products from all major supermarkets and independent grocers nationwide! PERFECT time to get started on all your Vegan Christmas baking! Repost from @crushinglimits using repost_now_app - Fudgy Chocolate brownies for some Monday drool 🤤 -I believe there are two types of people in this world: people who love receiving a box full of plant based and ethical goodies, and… liars 😂-But honestly, the mystery and then the surprise of seeing what’s coming every month is just such a great feeling! And trust me @theveganbox never disappoints! 🤩-Make sure you support this small business and have fun discovering new vegan products!-Recipe by @amyleeactive @nourishin5 using @theveganbox @natvialiving sugar free orange dark chocolate from this month, @whitewolfnutrition chocolate malt protein and peanut brittle custard for topping ☺️ ... See MoreSee Less

5 days ago  ·  

All gone my friends! 🤷‍♀️The October box is a SELL OUT!! Thank you for all the love and support you show this little business....we are working busily on bringing together a bumper November box for your enjoyment!If you want to ensure you don't miss the boat for November, jump on over to our website to subscribe today! Just $25, no lock in, cancel anytime. Happy Sunday! ☀️ https://theveganbox.com/product/vegan-box-subscription/ ... See MoreSee Less

6 days ago  ·  

The name says it all with this one....EUPHORIA! I have tried a LOT of protein snack bars in my 50+ years and THIS one from @megaburn_co is right up there in YUMMINESS! I'm not usually a strawberry/berry fan and will choose the chocolate or salted caramel every time....but THIS bar has changed my view! Delicious texture, awesome nutritional profile and perfect snack on the go! They of course have all the usual suspects available too....but if you want a change, grab yourself one of these!!! @megaburn_co.....great little Gold Coast brand, support them! 😊 ... See MoreSee Less

6 days ago  ·  

That perfect lip colour. That perfect moisturising consistency. That perfect ethical brand. That perfect purchase. Get the Ere Perez Cacao Butter Lip Colour in the current Vegan Box Box along with so much more all valued at over $115. Just PERFECT. https://theveganbox.com/product/gift-beauty-box/ ... See MoreSee Less

1 week ago  ·  

Macro Mike have long been a firm favourite around Vegan Box HQ! Not only are their products delicious and innovative....but they are also the healthiest they can be. They product GF, DF, 100% natural, no nasties, plant-based treats that blow our minds! 🤯We were super excited to include their new protein puddings in the October box! They come in 6 delicious flavours and can be eaten chilled or warm. There are only 3 boxes left this month! https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

1 week ago  ·  

We feature a great Australian brand in the October Vegan Box called Turban Chopsticks. @TurbanChopsticks was born when founder, Mei Yong set about creating pre-made meal kits and curry sauces with bold flavours that used clean ingredients and were foolproof and convenient!Head to our latest blog to read more AND get the recipe for a delicious, nutritious, easy Detox Dahl. One of 4 meal kits went out in all of the boxes this month and we want to see what you create with them...so TAG AWAY!There are 7 boxes left on the shelf, so if you are thinking of grabbing....don't think - DO!https://theveganbox.com/new-recipe-detox-dahl-with-turban-chopsticks/ ... See MoreSee Less

1 week ago  ·  

Which one would you pick first? Unless you get in today and buy the October vegan box you might not get the chance to decide! There are only 8 left!! 😱Link to purchase at the bottom of post. Repost from @cookwithpez WHAT’S IN @theveganbox - OCTOBER EDITION 📦 Every month The Vegan Box packs a new collection of snacks and pantry items that is also PACKED with value. It’s the perfect way to try new vegan products selected for you already - no researching required! 😛 For the month of October we’ve got orange chocolate, a lentil meal kit, protein pudding, a sweet slice & bar as well as a supplement spray all delivered together! I can’t wait to try them all. Brands included:@turbanchopsticks @betteryou_aus @springhill_farm @natvialiving @macr0mike @megaburn_co @thehappysnackcompany Thanks to Justin for being my hand model too! What product would you try first? 👇🏼https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

2 weeks ago  ·  

Sunday plans.....all day!🐽 ... See MoreSee Less

2 weeks ago  ·  

TA DA! 🎉Introducing the October box!100% Vegan100% Gluten Free100% AMAZING VALUE!All this adds up to over $65 and is yours for just $25 plus shipping.....if you manage to grab one before they are all gone!BUT BE QUICK! https://theveganbox.com/product/the-vegan-gift-box/@natvialiving@megaburn_co@betteryou_aus@macr0mike@springhill_farm@turbanchopsticks@thehappysnackcompany ... See MoreSee Less

2 weeks ago  ·  

Our Sensational October Beauty box is an absolute beauty! With over $115 retail inside the box we feature well loved brands like @ereperezcosmetics @hanami_cosmetics @liarwrinklecheater and @zuannacosmetics plus more for just $49.95. We only produce a limited number and these are dangerously close to sell out already...so if you are after a great deal, don't delay! https://theveganbox.com/product/gift-beauty-box/ ... See MoreSee Less

2 weeks ago  ·  

To say that the range from Turban Chopsticks is impressive is a gross understatement! If you've not discovered this Vegan friendly brand yet, you're in for a real treat when you receive the October vegan box!You'll get to try one of their 6 quick, easy and convenient meal kits and we KNOW you'll want more!Head on over to grab one of the last vegan boxes before they sell out in record time this month! https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

3 weeks ago  ·  

Time to reveal another of the amazeballs products in the new October Beauty box!Liar Wrinkle Cheater is your very own Award Winning, 100% natural, clinically proven miracle worker for those tired, old eyes! Vegan and cruelty free. Skincare sourced exclusively from bio-available, 100% natural ingredients that have been proven to heal, protect and soothe the skin, as well as provide supernatural anti-ageing benefits. This product retails for $39.95 and you'll get this PLUS another $70+ worth of products all for just $49.95.BARGAIN!!Hit the link below to buy while stocks last!https://theveganbox.com/product/gift-beauty-box/ ... See MoreSee Less

3 weeks ago  ·  

Why are we super happy to have the @betteryou_aus B12 oral spray in the ALL NEW October Vegan Box? 🤷‍♀️Check it out 👇Not to mention the sneaky little 25% discount code you'll find in the box to purchase more of this magic Vitamin! This PLUS SO MUCH MORE....trust us, you will NOT want to miss the October box so get in QUICK! https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

3 weeks ago  ·  

Good news? - the October boxes are heading out! 😃Not so good news? - pretty much every courier and postal service in Australia at the moment is backed up and behind! 😢So please be patient! 🙏If you have preordered the October boxes with a subscription, they ARE on the way and we hope they don't take too long getting to you!If you haven't preordered, there are a limited number of both types of box available on the website now as gift boxes. Get your order in before they sell out again this month! https://theveganbox.com/shop/ ... See MoreSee Less

3 weeks ago  ·  

It's Hump Day and we want to get over it by sharing some vegan love around! Now's your chance to tell the world who YOUR favourite vegan business is and why you love them so much! Tag the business, tag your buddies who need to know, and spread some kindness everywhere!🌱💚🌱💚🌱💚🌱💚🌱💚🌱💚 ... See MoreSee Less

3 weeks ago  ·  

The October Beauty box is....well...it's a BEAUTY! 😝Some stunning Australian brands to discover and enjoy including a full sized Ere Perez in the beautiful shade, SWAY and a bottle of divine Virgin Rose Facial Hydrosol from Gold Coast brand, @zuannacosmetics. These are just TWO of the beautiful products you'll get in this box with a combined retail value of over $115...and that's not including the 2 bonus sample products you'll get in there also! Subscribe today to ensure you get your box when they go out at the start of the month. Limited numbers are produced, so it's first in most beautifully dressed! ✨PS...there are just 7 of the current beauty boxes on the shelf worth over $90 inside. The feedback on this box was excellent! If you want to grab one of the last 7 head over and buy it as a gift box now!https://theveganbox.com/shop/ ... See MoreSee Less

4 weeks ago  ·  

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