Frequently Asked Questions

That’s because we don’t want to ruin the surprise!

We can tell you that every month inside the monthly Vegan Box (and gift box) you’ll find a combination of 5 – 8 items, mostly snacks, and occasionally superfoods, skincare and lifestyle products in a combination of full size, travel size and sample sizes valued at over $30.

Inside the bi-monthly Beauty Box (and gift box) you’ll find 5 to 8 of the best new natural, skin-loving goodies, ranging from full size, sample size and travel sized items, and is always valued at over $70. No parabens, phthalates, petrochemicals, paraffin, lead, SLS, PABA….. or other dodgy ingredients you can’t pronounce. Valued at over $70.

All of our boxes are great value for money, as well as being super convenient and fun!

Please note – whilst all of the products we feature are vegan, some products may have been made in facilities that use shared equipment – resulting in possible trace amounts of dairy/eggs (as many businesses do not have the luxury of owning vegan equipment) and you will see “may contain” cautions on their labelling – if this is an issue for you please contact us and we will substitute such products in your order if an alternative is available.
Vegan Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of the month that it's due for recurring subscriptions. Your box will be shipped within the first week of the month. Please refer to additional FAQ regarding subscription cancellations.

Beauty Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of every second month (Beauty Box subscription is bi-monthly). Your box will be shipped every 2nd month (Feb/Apr/Jun/Aug/Oct/Dec) within the first week of that month. Please refer to additional FAQ regarding subscription cancellations.

Payments are processed via either Stripe or Payal.
All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Single box orders are shipped within 3 business days regardless of when your order is placed.

Shipping dates for subscriptions are as follows:

The Monthly Vegan Box ships within the first week of every month (i.e. August 1st-7th, September 1st-7th, and so on)

The Vegan Beauty Box ships within the first week of every 2nd month. For 2020, that will start in Feb, then April and so on.

You can generally expect your box to turn up in the 2nd week of the month.
If your order is marked as “pending” this means you have not completed checked out via PayPal and payment on our side has not been received. It may also mean that you have insufficient funds in your PayPal account or associated bank accounts, and are unable to make payment at that time. Please checkout using the ‘pay now’ button on the screen and your order will then appear as complete (or processing and awaiting shipping).
Select the “Account” option on the main navigation menu. Sign in and you will be able to update your details. If you need to use the “Lost your Password” option, please ensure you check your junk / spam folder if you do not receive an email.

You’ll need to ensure your address is updated a minimum of 48hrs prior to your payment processing (on the 20th of the month / bimonthly). Your order will be automatically posted to your old address if you change the address after payment has processed. If you have missed this please contact us and we can update it on our side for you.
Our boxes are shipped with Sendle (couriers) or Australia Post within Australia (no International shipping). Our shipping costs are $6.50 for both the monthly Vegan Box and the bi-monthly Beauty Box. You save $7.50 if you buy a 3 monthly Vegan box subscription. And shipping is FREE for a 6 monthly Vegan box subscription.

All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Gift boxes are shipped within 3 business days regardless of when your order is placed.

Make sure the address you provide us with is correct, and that we have your authority to leave the parcel at your address if you are not there when we deliver. If the address is a unit or apartment without a safe place to leave the delivery please note that it may be taken to the closest Post Office or Parcel Pick Up point. In this case a card will be left at your address (check your letterbox) with instructions. You are responsible for picking this up within 5 days. You can read more about this here.

We take no responsibility (or refund) for lost or stolen packages if they have been marked as “delivered”. We will always happily provide you with the tracking number for your item and support you to resolve any delivery issues. Please contact Australia Post directly with your tracking number and also don’t forget to contact your local Post Office as your parcel may have been delivered there for you to pick up.
Great! Please Contact Us and we’d love to see how we can work together.

Please note, we will only feature products which are free of all animal ingredients, not tested on animals and completely 100% palm oil free (including all derivatives).
You betcha! The contents of The Vegan Box are handpicked to appeal to everyone – female, male, young or old! You will discover a huge variety of healthy, ecofriendly, cruelty free products. Our aim is not to be vegan exclusive, but rather to encourage everyone to try a little more “vegan” in their everyday life!
Whilst we can make assurances that all our products are 100% vegan and where requested gluten free, we cannot ensure that boxes are free of any other allergens, such as nuts / soy / coconut etc.
Most of the time it is. But if this is a dietary requirement of yours, we’re happy to say that you can select the “gluten free” option when ordering. This way we’ll double check the included products and if need be substitute with a suitable product where required.
Please contact us with your name and order number and we will investigate. All subscription orders are posted out within the first week of the month and single box orders within 3 days of ordering. Please account for this when waiting on your delivery which is generally 2-8 days from shipping but can be longer if you are in WA, NT, and FNQ.
Sure can, anytime you like! There’s no lock in contract, and you can sign back up to receive The Vegan Box whenever suits you…..easy! All you need to do is sign in to your account (which is automatically made for you when you first order from us) then cancel your subscription. You’ll need to action this a minimum of 48hrs before the date of payment processing (the 20th of the month). Once payment has been processed we cannot refund or cancel your order. We do not offer a refund on 3 or 6 month subscriptions once payment is processed. For example if you purchase a 6 month subscription and decide to cancel after 4 boxes, you will not be entitled to a refund on the remaining 2 boxes. We do not offer refunds / exchanges on boxes, or their contents, once they have been posted, unless they are faulty. We are of course happy to help, so any questions please Contact Us!

What Our Customers Say

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I absolutely LOVE The Vegan Box. Every month I am surprised with delicious vegan & cruelty free items that I never would have known about or found myself. When it arrives in the mail, I just can’t wait to open it. The variety from month to month is amazing, from tasty savoury snacks to sweet treats and vegan home and body products. I LOVE THE VEGAN BOX!

Sylvia - Perth Vegan Eats

These boxes are always more value for money and we highly recommend them to anybody who is interested in trailing new products in the vegan world, or even just getting a bunch of lovely things on your doorstep each month. Not to mention they are a great gift idea for loved ones!

Amy Sinclair - The Lush Scoop

I kind of feel like it’s my birthday every time I receive my monthly Vegan Box and it’s always so much fun to open it and see what surprises are inside. It’s always got new products that I haven’t tried before and it’s such a great way to try new vegan snacks I otherwise wouldn’t even know about.

Miriam - Meals by Miri

I know I say this every time, but truthfully when I first opened up the Autumn Vegan Beauty Box I was blown away by how gorgeous this one was. Imagine yourself seeing the contents of that briefcase in Pulp Fiction. The golden glow. You’re transfixed by its beauty.
Finding cruelty free, vegan and palm oil free beauty products can be a hard task at the best of times and I can’t recommend enough to try The Vegan Box if you haven’t already. All of the hard work is done for you, wrapped up and delivered straight to your door.

Cornelia - Live Wild, Be Free

The Vegan Box is the perfect gift for the new vegan to introduce them to the range of awesome products out there or the expert vegan who likes to keep up to date with new and exciting treats. Or, if you’re like me and love getting mail, it’s the perfect gift for yourself!

Chelsey - Like A Vegan

Deliveries from @theveganbox. This seriously the best idea for any new vegans! You get a sample of all different healthy vegan foods & snacks & they ship worldwide! My favourite was the "cheezy" vegan sauce

Rebecca Gawthorne - @nourish_naturally

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April Vegan Box

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Cover for The Vegan Box

Think we might do a bit of gardening today! 🏡

Did you know that the wrapping on each delicious little power cube from our friends at MMMore raw treats is 100% compostable?

Made from natural materials like sustainably grown eucalyptus, the wrappers are free from toxic inks, glues and residues and won’t leach chemicals into the environment.

So once you've finished devouring your delicious snack, you can simply throw the wrapper in your backyard compost heap.

Happy tum 😋
Happy worms 🐛
Happy planet 🌏

If you haven't tried these fabulous cubes of YUM yet, head to our online shop now to order your September box featuring MMMore!

https://theveganbox.com/product/the-vegan-gift-box/
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Hey friends 👋🏼

We are experiencing really slow delivery times across the country at the moment, particularly from the East Coast to the West Coast with everything needing to travel by road.
🐌🐌🐌🐌🐌🐌🐌🐌🐌🐌🐌🐌🐌🐌
We just wanted to let you know that all orders for The Vegan Box are being sent the day after they are received. And both of our October boxes are on track for packing and sending on time.

This is just a heads up to let you know that as the courier and Australia Post systems have slowed down dramatically over the past few weeks you might expect a delay from when they leave our HQ to arriving in your hands.

Please be assured that we are doing everything from our end as swiftly as usual, but if you are concerned at all about your order, please contact us for tracking details.

Thank you 🌱💚🐌
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Quick caffeine hit and power recharge after the early morning workout to start the day!

Is there a better match that ever was made than Peanut Butter and Jelly??

We think not!

Grab yours in the current edition of The Vegan Box below...

https://theveganbox.com/product/the-vegan-gift-box/
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We have got something pretty special planned for International Rabbit Day on 26 September!

Keep your eye out for our newsletter early next week for more details!

In the meantime, know this....
🐰 It's HUGE
🐰 It's 100% cruelty free
🐰 It's super exciting
🐰 It will be VERY limited
🐰 You'll have a chance to WIN BIG!

🐰🐰🐰🐰🐰🐰🐰🐰🐰🐰🐰🐰🐰🐰🐰🐰

Stay tuned....
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You'd be jumping for joy too if you tasted the MMMore choc power cube in the September Vegan Box! ⬛

We LOVE supporting small businesses who are doing their bit to make a BIG impact on the world.

Owner of MMMore raw treats, Lenka is a self-made success story and we were inspired to share it in our latest blog.

If you are interested in learning MMMore about a small, Aussie start up with a big ethical heart and value system, head to our blog now for a great read.
🌱💚

www.theveganbox.com/mmmore-the-growth-of-a-vegan-small-business/
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How do you make the BEST chicken caesar salad?

By not killing any animals in the process! 🐔

The versatility of Unreal Food Co. meaty mix is mind blowing and game changing for those of us choosing to live a kinder lifestyle.

From Vegan chicken caesar salads, to nuggets and parmigiana and even a vegan roast...this plant based meat substitute really opens a world of cooking possibilities!

Get a box of the Gently Seasoned Meaty Mix in this months Vegan box as well as 6 other UNREAL products before they are all sold out!

https://theveganbox.com/product/the-vegan-gift-box/
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OMGeee how cute is this little one enjoying her Rose Quartz Gua Sha??

This beautiful @mermaidjulisa product valued at $32 is currently featuring in our Vegan Beauty Box selling for just $49.95 PLUS 5 other cruelty free products with a combined value over $145!

A beautiful gift to send to someone you love.
But be quick as we only have 10 left!

https://theveganbox.com/product/gift-beauty-box/

Repost:
This little merbabe @beahllamas is loving her rose quartz gua sha stone! 😍😍
Do you know that you can use featherlight pressure to give your little ones a gentle baby massage with our gua sha?
⭐👶👶
The cooling effect on the skin might help calm their nerves before bedtime - not to mention the energy vibration from rose quart
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We know that the start of a new week can make you feel a little blue...💙
So we thought we'd keep with the blue theme but make it a little bit more of a Magical Monday.

repost from @contemporary_vegans

ᗷᒪᑌE ᗰᗩᒍIK ᑕᕼIᗩ ᑭᑌᗪᗪIᑎG by elleshungry 💙⁣
📝 INGREDIENTS: ⁣
▪️2 cups almond milk ⁣
▪️1/2 cup chia seeds
▪️1 TBS maple syrup⁣
▪️2 tsp Blue Spirulina ⁣
OPTIONAL: toppings of your choice ⁣

👩🏻‍🍳 DIRECTIONS:⁣⁣⁣⁣
1️⃣Place all the ingredients into a mason jar. Combine well until there are no lumps and chia seeds have all separated evenly⁣
2️⃣Cover with lid and place into refrigerator overnight⁣
3️⃣Divide into smaller jars or pots and then top away.⁣
4️⃣Sit back, relax and enjoy!⁣ ( #📷 @contemporary_vegans )
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We all like the idea of contributing to a greener existence, but it can be hard when the majority of reusable food wraps are coated in bees wax. 🐝 🐝 🐝 🐝

Kikikovic are the producers of Australia's First Australian Vegan certified wraps!

To celebrate being in our September box, the lovely people at Kikikovic are offering our customers a WHOPPING 30% off any further purchases from their website.

Head to their website www.kikikovic.com and simply use the code: VEGANBOX at checkout to apply the discount.

So get behind a little Aussie brand who are trying to tackle a BIG problem and make the world a little greener.

If you would like to "try before you buy" you can get your first wrap in the September vegan box via the link below.

https://theveganbox.com/product/the-vegan-gift-box/
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It isn't easy being green....

But that's no reason for not trying our hardest!

Reduce
Reuse
Recycle
💚
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Plans for Saturday include a little self care using the Beautiful Souls Scrub & Mask in our current beauty box, lighting a candle and soaking in the tub.

This nifty little 2-in-1 can be used as an exfoliating scrub when time is short, or if you have longer (eg time to soak in the tub) you can mix it up and use as a face mask.

The value in this beauty box has to be seen to be believed 😮

OVER $145 worth of cruelty-free, toxin free, natural, organic skincare, nail care and makeup for just $49.95.

There are only a few boxes left, so if you want one snap it up this weekend. We will get it out in the mail on Monday.

And if you want to send it as a gift to someone who needs to be shown some love we can pop in a little message on a gift tag for you too.

See below to purchase now:

https://theveganbox.com/product/gift-beauty-box/
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Mmmmmm....totally dreaming about afternoon tea ALREADY!

These little power cubes of raw goodness provide MMmore taste with ZERO waste!

The perfect little snack wrapped up in 100% compostable wrapping....we love the company motto:
"MMMORE raw treats good for you, your tum,
your bum and your skeptical mum... and the planet, too!"

LOVE IT!

Get your choc powercube in the current vegan box which is getting to dangerously low levels if you still want one!

Link below to purchase:
https://theveganbox.com/product/the-vegan-gift-box/
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Did you get your Ella Searle Youth Infusion Active face oil in the latest Vegan Beauty Box?

This little bottle of liquid gold has become a twice-daily ritual in my house....my skin has never felt so good. 🌻

You can still pick up the box with Ella Searle inside until the end of September (or while stock lasts).
See the link below. 👇🏼

Ella Searle shared their 3 simple steps tips on getting the most out of facial oil today....

1) Apply straight after cleansing, while your skin is warm and still slightly damp. This enhances penetration. Gentle exfoliation, performed once a week or more depending on your skin sensitivity, will also improve absorption.⁠

2) Place a small amount into your palms and rub them together. Then gently pat and massage the oil into your face and neck using upward strokes, until completely absorbed.⁠

3) Pause for a moment, cup your hands over your nose and deeply inhale the gorgeous, calming aroma of essential oils. This will encourage relaxation.⁠

You're welcome 😁
https://theveganbox.com/product/gift-beauty-box/
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SEPTEMBER GIVEAWAY

Here's your chance to WIN a Month's worth of @fablefoodco

How To Enter - Head over to our Instagram page and follow the directions on the post.

T's & C's
1.Entry is open to Australian residents only.
2.Competition closes 5pm AEST 13 September, 2020
3.This is a game of chance and the winner will be drawn at random on Sunday, 13 September at 5pm AEST and the winner will be notified and announced on social media.
4.The prize is a month's supply of Fable Food delivered to you. Prizes are not transferable or exchangeable and cannot be taken as cash.
5.This competition is in no way sponsored, endorsed, administered by, or associated with Instagram or Facebook.
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I have had Fisher "Losing It' on replay in my head since early this morning....

Monday morning?

Or actual reality?

Here's a cute hippo to tell it like it probably is!!!

Here's to another week 💜
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What is Fable?
If you have received your September box you will have found our little announcement for this month's giveaway!

Fable is an amazing plant based alternative (made from mushrooms) that has an exceptional flavour and texture that makes it perfect to use as a meat substitute in all of your favourite "meaty" recipes!

Together with Fable we are giving one lucky person the chance to win a MONTH worth of Fable to try all of their favourite recipes!

Simply make sure you have signed up to our newsletter via the "more" dropdown on this page and then 'sign up for newsletter" .

The details on how to win will be emailed out on Monday!

Stay tuned 😀
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Ginger fans??

These little sticky candies are the bees knees .....but no bees harmed of course 😉🐝

Vegan, gluten free and totes yummy!

If you want to try them, grab your vegan box today.

These ones are going super quick and there aren’t many left!

https://theveganbox.com/product/the-vegan-gift-box/
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How is it that early Friday morning all we can think about it is all the beautiful products we are going to pamper ourselves with this weekend?

A mask?
A scrub?
A bit of Gua Sha massage?
Maybe a little manicure?

So many options with our current vegan beauty box and NONE of them involve products that have been tested on animals or contain animal products.

This makes us HAPPY! 🐇

Limited number of these beautiful boxes left...perfect birthday gift for that girl in your life that you can't see right now but you want to spoil.

All these goodies valued at over $145 and only costing you $49.95.

Shop online today>>
https://theveganbox.com/product/gift-beauty-box/
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Winner Winner, NOT chicken dinner!

The vegan meaty mix in your August box is the perfect pack to have in the pantry for those..."what can I have for dinner tonight?" days.

Unreal Co.’s Meaty Mix enables you to create hearty and plant-based mock chicken from scratch, in your very own kitchen. Make your own meat balls for that spag bol, burgers and sausages for the barbie, roasts for the festive season, or nuggets for the kids; just add water!

100% Vegan and Gluten free!

Get your box of Unreal Co as well as another 6 fabulous cruelty free products on our online store today!

https://theveganbox.com/product/the-vegan-gift-box/
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Ok the September box is officially off and running....and it's practically SPRINTING out the door!
🏃🏾🏃🏻‍♂️🏃🏿‍♀️

The August box was a SELL OUT, so if you want to get one of these bad boys you need to be on your game this month as there are now limited numbers left!
🎁🎁🎁🎁🎁🎁

Featuring SEVEN sensational vegan brands - this is an awesome box and won't last long.

At only $25 it's a super easy way to discover and try new and interesting Vegan products without having to go hunt them down!

Grab one for yourself.
Send one to a friend.
Just don't MISS OUT!

Link below:

https://theveganbox.com/product/the-vegan-gift-box/

@unrealco_au
@kikikovic_veganecofoodwraps
@gem_kind
@_mmmore_rawtreats_
@luvco._
@nomochocolate
@the_ginger_people
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april 3
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