Frequently Asked Questions

That’s because we don’t want to ruin the surprise!

We can tell you that every month inside the monthly Vegan Box (and gift box) you’ll find a combination of 5 – 8 items, mostly snacks, and occasionally superfoods, skincare and lifestyle products in a combination of full size, travel size and sample sizes valued at over $30.

Inside the bi-monthly Beauty Box (and gift box) you’ll find 5 to 8 of the best new natural, skin-loving goodies, ranging from full size, sample size and travel sized items, and is always valued at over $70. No parabens, phthalates, petrochemicals, paraffin, lead, SLS, PABA….. or other dodgy ingredients you can’t pronounce. Valued at over $70.

All of our boxes are great value for money, as well as being super convenient and fun!

Please note – whilst all of the products we feature are vegan, some products may have been made in facilities that use shared equipment – resulting in possible trace amounts of dairy/eggs (as many businesses do not have the luxury of owning vegan equipment) and you will see “may contain” cautions on their labelling – if this is an issue for you please contact us and we will substitute such products in your order if an alternative is available.
Vegan Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of the month that it's due for recurring subscriptions. Your box will be shipped within the first week of the month. Please refer to additional FAQ regarding subscription cancellations.

Beauty Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of every second month (Beauty Box subscription is bi-monthly). Your box will be shipped every 2nd month (Feb/Apr/Jun/Aug/Oct/Dec) within the first week of that month. Please refer to additional FAQ regarding subscription cancellations.

Payments are processed via either Stripe or Payal.
All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Single box orders are shipped within 3 business days regardless of when your order is placed.

Shipping dates for subscriptions are as follows:

The Monthly Vegan Box ships within the first week of every month (i.e. August 1st-7th, September 1st-7th, and so on)

The Vegan Beauty Box ships within the first week of every 2nd month. For 2020, that will start in Feb, then April and so on.

You can generally expect your box to turn up in the 2nd week of the month.
If your order is marked as “pending” this means you have not completed checked out via PayPal and payment on our side has not been received. It may also mean that you have insufficient funds in your PayPal account or associated bank accounts, and are unable to make payment at that time. Please checkout using the ‘pay now’ button on the screen and your order will then appear as complete (or processing and awaiting shipping).
Select the “Account” option on the main navigation menu. Sign in and you will be able to update your details. If you need to use the “Lost your Password” option, please ensure you check your junk / spam folder if you do not receive an email.

You’ll need to ensure your address is updated a minimum of 48hrs prior to your payment processing (on the 20th of the month / bimonthly). Your order will be automatically posted to your old address if you change the address after payment has processed. If you have missed this please contact us and we can update it on our side for you.
Our boxes are shipped with Sendle (couriers) or Australia Post within Australia (no International shipping). Our shipping costs are $6.50 for both the monthly Vegan Box and the bi-monthly Beauty Box. You save $7.50 if you buy a 3 monthly Vegan box subscription. And shipping is FREE for a 6 monthly Vegan box subscription.

All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Gift boxes are shipped within 3 business days regardless of when your order is placed.

Make sure the address you provide us with is correct, and that we have your authority to leave the parcel at your address if you are not there when we deliver. If the address is a unit or apartment without a safe place to leave the delivery please note that it may be taken to the closest Post Office or Parcel Pick Up point. In this case a card will be left at your address (check your letterbox) with instructions. You are responsible for picking this up within 5 days. You can read more about this here.

We take no responsibility (or refund) for lost or stolen packages if they have been marked as “delivered”. We will always happily provide you with the tracking number for your item and support you to resolve any delivery issues. Please contact Australia Post directly with your tracking number and also don’t forget to contact your local Post Office as your parcel may have been delivered there for you to pick up.
Great! Please Contact Us and we’d love to see how we can work together.

Please note, we will only feature products which are free of all animal ingredients, not tested on animals and completely 100% palm oil free (including all derivatives).
You betcha! The contents of The Vegan Box are handpicked to appeal to everyone – female, male, young or old! You will discover a huge variety of healthy, ecofriendly, cruelty free products. Our aim is not to be vegan exclusive, but rather to encourage everyone to try a little more “vegan” in their everyday life!
Whilst we can make assurances that all our products are 100% vegan and where requested gluten free, we cannot ensure that boxes are free of any other allergens, such as nuts / soy / coconut etc.
Most of the time it is. But if this is a dietary requirement of yours, we’re happy to say that you can select the “gluten free” option when ordering. This way we’ll double check the included products and if need be substitute with a suitable product where required.
Please contact us with your name and order number and we will investigate. All subscription orders are posted out within the first week of the month and single box orders within 3 days of ordering. Please account for this when waiting on your delivery which is generally 2-8 days from shipping but can be longer if you are in WA, NT, and FNQ.
Sure can, anytime you like! There’s no lock in contract, and you can sign back up to receive The Vegan Box whenever suits you…..easy! All you need to do is sign in to your account (which is automatically made for you when you first order from us) then cancel your subscription. You’ll need to action this a minimum of 48hrs before the date of payment processing (the 20th of the month). Once payment has been processed we cannot refund or cancel your order. We do not offer a refund on 3 or 6 month subscriptions once payment is processed. For example if you purchase a 6 month subscription and decide to cancel after 4 boxes, you will not be entitled to a refund on the remaining 2 boxes. We do not offer refunds / exchanges on boxes, or their contents, once they have been posted, unless they are faulty. We are of course happy to help, so any questions please Contact Us!

What Our Customers Say

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I absolutely LOVE The Vegan Box. Every month I am surprised with delicious vegan & cruelty free items that I never would have known about or found myself. When it arrives in the mail, I just can’t wait to open it. The variety from month to month is amazing, from tasty savoury snacks to sweet treats and vegan home and body products. I LOVE THE VEGAN BOX!

Sylvia - Perth Vegan Eats

These boxes are always more value for money and we highly recommend them to anybody who is interested in trailing new products in the vegan world, or even just getting a bunch of lovely things on your doorstep each month. Not to mention they are a great gift idea for loved ones!

Amy Sinclair - The Lush Scoop

I kind of feel like it’s my birthday every time I receive my monthly Vegan Box and it’s always so much fun to open it and see what surprises are inside. It’s always got new products that I haven’t tried before and it’s such a great way to try new vegan snacks I otherwise wouldn’t even know about.

Miriam - Meals by Miri

I know I say this every time, but truthfully when I first opened up the Autumn Vegan Beauty Box I was blown away by how gorgeous this one was. Imagine yourself seeing the contents of that briefcase in Pulp Fiction. The golden glow. You’re transfixed by its beauty.
Finding cruelty free, vegan and palm oil free beauty products can be a hard task at the best of times and I can’t recommend enough to try The Vegan Box if you haven’t already. All of the hard work is done for you, wrapped up and delivered straight to your door.

Cornelia - Live Wild, Be Free

The Vegan Box is the perfect gift for the new vegan to introduce them to the range of awesome products out there or the expert vegan who likes to keep up to date with new and exciting treats. Or, if you’re like me and love getting mail, it’s the perfect gift for yourself!

Chelsey - Like A Vegan

Deliveries from @theveganbox. This seriously the best idea for any new vegans! You get a sample of all different healthy vegan foods & snacks & they ship worldwide! My favourite was the "cheezy" vegan sauce

Rebecca Gawthorne - @nourish_naturally

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Cover for The Vegan Box

💋
We sent kisses all over Australia this month with these sweet lips from the candy kings at The Red Balloon 🎈

If you are sad that you missed out 😢, you can still get a kiss from us by purchasing the box via the link below!

Pucker up! 💋

www.theveganbox.com/product/the-vegan-gift-box/
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🎄
Needing a Xmas gift for someone who..
Loves animals?
Cares for the environment?
Likes to avoid anything toxic on their bodies?
Is hard to buy for?

Our current beauty box ticks ALL the boxes! ✅✅✅✅

For just $49.95 you get over $140 worth of cruelty free, natural, vegan beauty all in a little box that you can have wrapped and under the tree by the start of December! 🎄

You could wait to order the December box (which BTW is also going to be FABULOUS 😉 )...

OR you could cross one gift off your list early and purchase via the link below! 🎁

Take the stress out of the lead up to Christmas this year and get organised now. 🎅

https://theveganbox.com/product/gift-beauty-box/
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Is that you Monday?

Why don't you just go the hell back to wherever it is you came from?

I'm not Mondaying today, ya hear?
😴😴😴😴
.
.
📸 beautiful roo image from Laark Studio
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Sunday's are for cookies... 🍪

And Mondays...
And Tuesdays....
And Wed....

Oh you get the picture 😝

Especially when they are the GIANT Macro Mike Clean Cookies!

In our October box now!

https://theveganbox.com/product/the-vegan-gift-box/
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If you haven't seen the Von Blu semi matte lipstick tube yet...you've got to get your hands on one!

A unique 'pop up' design, it means you'll never have one of those messy bottom of your handbag incidents again!

Oh, and did we mention how divine this highly pigmented, moisturising lipstick in a universally flattering neutral shade is?
AND you'll get a complimenting Von Blu lip pencil to complete the look!

But seriously, NONE of this is as important as the ethical and environmental stand Von Blu are making in the cosmetic industry.

In their words:
"Not only are we conscious of producing lipsticks that are free from any nasty chemicals but we are also aware of the HUGE carbon footprint the beauty industry has, and so we also ensure that our lipsticks are animal cruelty free and vegan friendly."

Now THAT's a brand we are happy to get behind any day of the week! 🐇 💚

If you want to show support for Von Blu and the other Aussie brands in this months' Vegan Beauty Box that was specially curated with the approval of Choose Cruelty Free Australia, use the link below to buy the box!

https://theveganbox.com/product/gift-beauty-box/
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From the smooth chocolatey goodness of the Tonik protein shake, 🥤
to the shortbread goodness of the GIANT Macro Mike Cookie 🍪
to the sweet sugary candy kiss... 💋

We just can't decide what we love the most in this month's box of vegan goodies!

Sweet, savoury, hot, cold, drink it or eat it, even eat WITH it!....we have LITERALLY covered all bases!

These boxes are selling like hotcakes and flying out the door, very limited number left so if you are wanting to get your paws on one be quick!

Ps....you might want to start thinking about Xmas orders too! 😉

https://theveganbox.com/product/the-vegan-gift-box/
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⭐ WIN! ⭐

Giveaway time again!
We love this Choose Cruelty Free approved Vegan Beauty Box and know you will too!

We want to give one lucky follower the chance to win the box this month. 🎉

To enter:
Head to our instagram page and enter where you see this photo!
https://www.instagram.com/theveganbox/
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Last month we couldn't imagine a little cube being any more tasty than the choc power cube from MMmore raw Treats....

Now, we're not so sure 🤔

The Raspberry power cube in this months Vegan Box is RIGHT UP THERE! ☝🏼

If you want to try this tasty little vegan raw treat you can grab one along with 6 other awesome products in the current October vegan box that is selling like hot cakes!

Be quick before they all go!

https://theveganbox.com/product/the-vegan-gift-box/
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Public Service Announcement! 📢

Only 76 days until Xmas. 🎄

We don't want to alarm you but Australia Post have issued warnings that unless parcels are in the system by 12 December they will not be able to get them delivered before Christmas day! 😱

So, if you are looking at buying a little box of kindness for your Vegan loved one this Christmas, you MUST order before that date!

If you want to be SUPER organised, why not buy HER an October beauty box now and have it arrive waaaaaay early to wrap and have ready for the tree - without the panic!

Or, make sure you start a subscription before 01 December so that the December box is shipped out at the start of the month - that way the stress is GONESKI!

Don't say we didn't warn ya 😉
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Ummm I don’t want to seem a-llama-ist but where exactly did that weekend go???
🦙
#pleasecomeback #mondayalready
📸 @cats.nature.and.more
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If you could choose your beauty products knowing that no animals are harmed in their manufacture and sale....
Why wouldn't you? 🤦‍♀️🐇

Our October beauty box supports and celebrates the Australian brands that are not only VEGAN but also 100% cruelty free and approved by the independent not-for-profit organisation - Choose Cruelty Free.

Let's name them proudly!
Clemence Organics
Von Blu cosmetics
Ere Perez
De Lorenzo hair care
Nature's Quest

ALL 100% vegan and ALL 100% cruelty free!

This beautiful box is available NOW in our online store. And as an added BONUS you'll get your own copy of the CCF Vegan List to keep handy for when you want to check up on what you're about to buy!

Click to purchase now!
https://theveganbox.com/product/gift-beauty-box/
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What have you enjoyed the most out of your October Vegan Box? 💁‍♂️💁‍♀️

With the weather in Australia acting all crazy from ❄️ in Tassie to ☀️ in QLD it could be the soup or the ice cold protein shake!

Whatever it is...drop a comment below and tell us your favourite brand in the box! 🎁

If you haven't grabbed yours yet, jump over to our online shop and order while stocks last!

https://theveganbox.com/product/the-vegan-gift-box/
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Smile!
It's Friday 😁

Boots from Edgar's Mission seems to be pretty happy about it!

Do you follow this AMAZING organisation?
If not, you must!
A haven for rescued farm animals, their vision for a world of kindness is everything!

Compassionate, selfless and inspiring...
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We were not kidding when we said that we featured some of Australia's best loved beauty brands in this month's Beauty Box!

Ere Perez is synonymous with natural, organic, cruelty free products and this Almond brow pencil ticks all of the boxes!

Sweet almond oil protects hairs and nourishes the skin underneath and surrounding your brows.
Made to perfect your brows, this pencil is unique in its formulation and smooth finish.
Features an inbuilt grooming brush to tame fly-away hairs and neaten brows.
A light brown-grey shade that will suit everyone.

Just ONE of the amazing products in our beauty box this month, it's available now as a gift box for just $49.95.

https://theveganbox.com/product/gift-beauty-box/
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✨OCTOBER GIVEAWAY⁠✨

Here's your chance to WIN ALL 5 FLAVOURS of the new Mmmore PB Peanut Butters. 😋

How To Enter⁠:
⁠Head over to our Instagram page and follow the directions on the post.

https://www.instagram.com/theveganbox/
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💖 💖💖
Introducing our special Choose Cruelty Free Vegan Beauty Box!

We are SUPER proud of this specially curated box that was made in collaboration with CCF Australia.

Featuring some our best Australian cruelty free brands:
Clemence Organics
De Lorenzo
Ere Perez
Von Blu Cosmetics
Nature's Quest

This beauty haul is worth over $140 for just $49.95.

If you are not a subscriber jump online and purchase a gift box for immediate delivery now!

https://theveganbox.com/product/gift-beauty-box/
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🥁 HELLO OCTOBER!🥁

Has the October Vegan Box arrived at your house yet?
Did it spark joy? ✨
Did you like our Smile to you? 💋

A super fun box featuring:
Tonik Nutrition
Macro Mike
Mmmore raw treats
Coco Candle Co
Plantasy Foods
Naturally Driven
Candy Artisans

How on earth will we pick our favourite?? 😱
Let us know what yours is!

If you are yet to get a box, the September one SOLD OUT, so jump online now and order a gift box for immediate delivery!

https://theveganbox.com/product/the-vegan-gift-box/
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Oh my!! 😱
Thanks for sharing @thenourishedbite using products out of this months Vegan Box 👏🏼👏🏼👏🏼
Gourmet Triple Choc Protein Ice-Cream with cookie bits, shredded coconut, choc-chips and choc swirl 🤤 This is by far the best healthy ice-cream I’ve made! Featuring products from October’s @theveganbox 🌱 If you love tasting new healthy vegan treats then you must check them out 👆🏽
Save this decadent GF, DF & RSF recipe:
Ingredients:
- 4x frozen bananas
- 1/2 can full fat coconut milk (I love @nakulaplantbased )
- 1/2 heaped cup of @tonik.nutrition Choc Plant Based Protein Drink
- 1x @macr0mike The Clean Cookie
- 1 tsp vanilla extract
- 6 tsp cacao powder (I love @bareblends)
- 1 tbsp cacao powder + 1 tsp agave + splash of hot water to make a choc sauce
- 1/4 cup coconut flakes
- 1/4 cup vegan choc-chips
- Pinch salt

Method:
- In a high speed blender add bananas, coconut milk, choc plant based protein drink, vanilla essence, cacao powder, pinch salt and blend until combined
- Add coconut flakes, choc-chips and blend for only a few seconds (you want them chunky)
- Pour in to a medium glass container
- In a small dish, add 1 tbsp cacao powder, agave and boiling water and whisk to make a chocolate sauce
- Dice Macr0 Mike Clean Cooke
- Top ice-cream with cookies and chocolate sauce
- Freeze for a few hours until set
- Allow to defrost before serving
Enjoy 🥰
#icecream #vegan #chocolate #choc #vegancookies #cookies #wafflecone #yum #plantbased #veganbowlsrecipechallenge #sydneyfoodie #sweets #refinedsugarfree #glutenfree #dairyfree
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If you are getting out for a bit of sunshine, fresh air and movement this weekend - enjoy! ☀️ 🏃🏾‍♀️🏌🏼‍♂️🏄🏽‍♀️🚶‍♂️

The October Vegan Box features a 1st for Australia - delicious chocolate flavoured, plant based, ready-to-drink protein shake from Tonik Nutrition. 🌱

High in protein, vegan friendly gluten free, and Aussie made! 🇦🇺
Perfect to throw in your bag for nutrition on the go as we start heading back to normality!

Give it a try and let us know what you think! 👍🏼

The October vegan box is now available as a gift box for the rest of the month, or until it sells out.

Grab yours for just $25 below:
https://theveganbox.com/product/the-vegan-gift-box/
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Our special Choose Cruelty Free Vegan Beauty Box has now headed out to all of our valued subscribers!

Featuring iconic clean and green Australian beauty brands such as Clemence Organics, Von Blu Cosmetics, Ere Perez and more!

There's over $140 worth of products in this box all for only $49.95!

If you did not pre-order through subscription you can still purchase this special box as a gift via the link below:

https://theveganbox.com/product/gift-beauty-box/
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