Frequently Asked Questions

That’s because we don’t want to ruin the surprise!

We can tell you that every month inside the monthly Vegan Box (and gift box) you’ll find a combination of 5 – 8 items, mostly snacks, and occasionally superfoods, skincare and lifestyle products in a combination of full size, travel size and sample sizes valued at over $30.

Inside the bi-monthly Beauty Box (and gift box) you’ll find 5 to 8 of the best new natural, skin-loving goodies, ranging from full size, sample size and travel sized items, and is always valued at over $70. No parabens, phthalates, petrochemicals, paraffin, lead, SLS, PABA….. or other dodgy ingredients you can’t pronounce. Valued at over $70.

All of our boxes are great value for money, as well as being super convenient and fun!

Please note – whilst all of the products we feature are vegan, some products may have been made in facilities that use shared equipment – resulting in possible trace amounts of dairy/eggs (as many businesses do not have the luxury of owning vegan equipment) and you will see “may contain” cautions on their labelling – if this is an issue for you please contact us and we will substitute such products in your order if an alternative is available.
Vegan Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of the month that it's due for recurring subscriptions. Your box will be shipped within the first week of the month. Please refer to additional FAQ regarding subscription cancellations.

Beauty Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of every second month (Beauty Box subscription is bi-monthly). Your box will be shipped every 2nd month (Feb/Apr/Jun/Aug/Oct/Dec) within the first week of that month. Please refer to additional FAQ regarding subscription cancellations.

Payments are processed via either Stripe or Payal.
All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Single box orders are shipped within 3 business days regardless of when your order is placed.

Shipping dates for subscriptions are as follows:

The Monthly Vegan Box ships within the first week of every month (i.e. August 1st-7th, September 1st-7th, and so on)

The Vegan Beauty Box ships within the first week of every 2nd month. For 2020, that will start in Feb, then April and so on.

You can generally expect your box to turn up in the 2nd week of the month.
If your order is marked as “pending” this means you have not completed checked out via PayPal and payment on our side has not been received. It may also mean that you have insufficient funds in your PayPal account or associated bank accounts, and are unable to make payment at that time. Please checkout using the ‘pay now’ button on the screen and your order will then appear as complete (or processing and awaiting shipping).
Select the “Account” option on the main navigation menu. Sign in and you will be able to update your details. If you need to use the “Lost your Password” option, please ensure you check your junk / spam folder if you do not receive an email.

You’ll need to ensure your address is updated a minimum of 48hrs prior to your payment processing (on the 20th of the month / bimonthly). Your order will be automatically posted to your old address if you change the address after payment has processed. If you have missed this please contact us and we can update it on our side for you.
Our boxes are shipped with Sendle (couriers) or Australia Post within Australia (no International shipping). Our shipping costs are $6.50 for both the monthly Vegan Box and the bi-monthly Beauty Box. You save $7.50 if you buy a 3 monthly Vegan box subscription. And shipping is FREE for a 6 monthly Vegan box subscription.

All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Gift boxes are shipped within 3 business days regardless of when your order is placed.

Make sure the address you provide us with is correct, and that we have your authority to leave the parcel at your address if you are not there when we deliver. If the address is a unit or apartment without a safe place to leave the delivery please note that it may be taken to the closest Post Office or Parcel Pick Up point. In this case a card will be left at your address (check your letterbox) with instructions. You are responsible for picking this up within 5 days. You can read more about this here.

We take no responsibility (or refund) for lost or stolen packages if they have been marked as “delivered”. We will always happily provide you with the tracking number for your item and support you to resolve any delivery issues. Please contact Australia Post directly with your tracking number and also don’t forget to contact your local Post Office as your parcel may have been delivered there for you to pick up.
Great! Please Contact Us and we’d love to see how we can work together.

Please note, we will only feature products which are free of all animal ingredients, not tested on animals and completely 100% palm oil free (including all derivatives).
You betcha! The contents of The Vegan Box are handpicked to appeal to everyone – female, male, young or old! You will discover a huge variety of healthy, ecofriendly, cruelty free products. Our aim is not to be vegan exclusive, but rather to encourage everyone to try a little more “vegan” in their everyday life!
Whilst we can make assurances that all our products are 100% vegan and where requested gluten free, we cannot ensure that boxes are free of any other allergens, such as nuts / soy / coconut etc.
Most of the time it is. But if this is a dietary requirement of yours, we’re happy to say that you can select the “gluten free” option when ordering. This way we’ll double check the included products and if need be substitute with a suitable product where required.
Please contact us with your name and order number and we will investigate. All subscription orders are posted out within the first week of the month and single box orders within 3 days of ordering. Please account for this when waiting on your delivery which is generally 2-8 days from shipping but can be longer if you are in WA, NT, and FNQ.
Sure can, anytime you like! There’s no lock in contract, and you can sign back up to receive The Vegan Box whenever suits you…..easy! All you need to do is sign in to your account (which is automatically made for you when you first order from us) then cancel your subscription. You’ll need to action this a minimum of 48hrs before the date of payment processing (the 20th of the month). Once payment has been processed we cannot refund or cancel your order. We do not offer a refund on 3 or 6 month subscriptions once payment is processed. For example if you purchase a 6 month subscription and decide to cancel after 4 boxes, you will not be entitled to a refund on the remaining 2 boxes. We do not offer refunds / exchanges on boxes, or their contents, once they have been posted, unless they are faulty. We are of course happy to help, so any questions please Contact Us!

What Our Customers Say

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I absolutely LOVE The Vegan Box. Every month I am surprised with delicious vegan & cruelty free items that I never would have known about or found myself. When it arrives in the mail, I just can’t wait to open it. The variety from month to month is amazing, from tasty savoury snacks to sweet treats and vegan home and body products. I LOVE THE VEGAN BOX!

Sylvia - Perth Vegan Eats

These boxes are always more value for money and we highly recommend them to anybody who is interested in trailing new products in the vegan world, or even just getting a bunch of lovely things on your doorstep each month. Not to mention they are a great gift idea for loved ones!

Amy Sinclair - The Lush Scoop

I kind of feel like it’s my birthday every time I receive my monthly Vegan Box and it’s always so much fun to open it and see what surprises are inside. It’s always got new products that I haven’t tried before and it’s such a great way to try new vegan snacks I otherwise wouldn’t even know about.

Miriam - Meals by Miri

I know I say this every time, but truthfully when I first opened up the Autumn Vegan Beauty Box I was blown away by how gorgeous this one was. Imagine yourself seeing the contents of that briefcase in Pulp Fiction. The golden glow. You’re transfixed by its beauty.
Finding cruelty free, vegan and palm oil free beauty products can be a hard task at the best of times and I can’t recommend enough to try The Vegan Box if you haven’t already. All of the hard work is done for you, wrapped up and delivered straight to your door.

Cornelia - Live Wild, Be Free

The Vegan Box is the perfect gift for the new vegan to introduce them to the range of awesome products out there or the expert vegan who likes to keep up to date with new and exciting treats. Or, if you’re like me and love getting mail, it’s the perfect gift for yourself!

Chelsey - Like A Vegan

Deliveries from @theveganbox. This seriously the best idea for any new vegans! You get a sample of all different healthy vegan foods & snacks & they ship worldwide! My favourite was the "cheezy" vegan sauce

Rebecca Gawthorne - @nourish_naturally

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April Vegan Box

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Cover for The Vegan Box
Tell us....what's your flavour? We have had some great feedback about the Chickpea twists in the current Vegan box! What's your favourite? Tell us below 👇If you haven't tried them yet...head to our online store now and grab the latest box before they are all gone. https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

17 hours ago  ·  

And yet so many still can't make the connection 😞#veganfortheanimals #andmanymorereasons ... See MoreSee Less

2 days ago  ·  

Certainly not as pretty as some of the masterpieces I’ve seen....But Oh My....how easy and tasty are these @ceresorganicsau fritters???Literally dump in a bowl, add water (I also added corn & grated zucchini), mix and fry! I drizzled mine with Chris’ sweet potato & cashew vegan dip 😋Easy like Sunday morning and the perfect start to the day! ☀️Grab this mix plus a heap more in the current vegan box now! ... See MoreSee Less

2 days ago  ·  

It would be kinda silly to give you the lashes without the adhesive liner right? 🤷‍♀️And kinda crazy to give you the adhesive liner without the lashes right? 🤷‍♀️So, we gave you them BOTH of course! 💁‍♀️If you love having fun with lashes you're going to LOVE the duo from Deadly Sins cosmetics that are in the current Beauty box. Both products are of course 100% vegan and cruelty free, MUA tested and approved, easy to work with and take you from Wow to WOWSERS on a night out! 🥰Grab these two as well as the rest of the beautiful cruelty free products in the current box via the link below!https://theveganbox.com/product/gift-beauty-box/ ... See MoreSee Less

3 days ago  ·  

How delicious does this fritter stack look??! If you want the quick and easy recipe to this quick and easy meal head over to our blog!https://theveganbox.com/vegan-herbalicious-zucchini-fritters/ ... See MoreSee Less

4 days ago  ·  

⭐️⭐️ WIN ⭐️⭐️Here's your chance to win the VGood Co prize pack shown. Head to our instagram post for details! https://www.instagram.com/theveganbox/ ... See MoreSee Less

5 days ago  ·  

We literally sit on the edge of our seat each month waiting to see what Tamika creates with our new vegan box! And she never disappoints! 😍This month she topped this amazing creation with the Choc Coated Corn Crisps from our May box. Repost from @thenourishedbite... Single Serve Raw Yoghurt Tart ❣️ This recipe has a raw base made with ingredients found at @nakedfoods including organic dates, roasted almonds, shredded coconut, protein powder and blitzed together with plant based milk. It’s topped with creamy coconut yoghurt, fruit and crunchy choc balls from this months @theveganbox 🌱 ..You can still pick up the May box with these little morsels of YUM at: https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

7 days ago  ·  

We love to see you enjoying your Vegan box each month! Make sure you take a pic and tag us for a re-share! 🥰Repost from @cookwithpez The May Vegan Box @theveganbox - swipe 👉 for an unboxing 📦 Okay, this box was actually empty in this picture because I already ate most of the things in it... and I’ve gotta say, I’m gonna need some more of those chickpea twists (so addictive). 😋.In the MAY box you will receive:☀️ 3 packs of chickpea twists @vgoodco ☀️ Herbalicious fritter mix @ceresorganicsau ☀️ Inflammation & pain tablets @nageze ☀️ Choc coated corn crisps @superfudgio ☀️ Choc mint brownie @kezs_kitchen ☀️ Blueberry muffin protein bar @macr0mike .You can purchase one month’s box for $25 and you get a lot more value inside. .Have you tried any of these products? Let me know! 🌸💖 ... See MoreSee Less

1 week ago  ·  

Just had to share these beautiful words from @zimtchocolates a few years back now....but so very touching. Mother's Day can be a joyous day for many, but equally as sad and heartbreaking for many others...❤️Mother's Day...A big, big hug to:✨Moms who want so badly to be moms, but haven't gotten their kids yet. (Adoption wait lists, fertility challenges, life challenges). ✨Moms who did their best but maybe couldn't quite get to where their kids needed them to be.✨Moms who haven't seen their kids in ages for whatever reason, and miss them like crazy.✨Kids without a mom. Think about that for a minute. (That goes for kids big and small.)✨Kids in parent role reversal✨Single moms, who never desired/intended on being a single mom ✨Moms who have lost one or more kids ✨Single moms with teenagers... let's go with stereotypically challenging teenagers, because there are a lot of awesome ones out there (in your camp, guys, in your camp!) ✨Cow moms- they almost always lose their babies so early on and they cry for them constantly✨Pig moms- sounds weird but that's just because of the negative connotation humans have given to the term 'pig'. They are often kept in Sow Stalls and are kept alive only to breed. But then they don't get to keep their babies. Same as cows. And most animal agriculture animals. And many, many more. Leave a shoutout to your mom or the kind individual who loves you like a mother! Especially if they are on the IG. Lots of love to you all today ❤️. ... See MoreSee Less

1 week ago  ·  

⭐ MOTHER'S DAY GIVEAWAY ⭐Win a Vegan Beauty Box valued over $150. Head to our Instagram page now for details on how to enter!https://www.instagram.com/theveganbox/ ... See MoreSee Less

1 week ago  ·  

I don’t have any requests for Mother’s Day but if one of my loved ones could whip this up for me I’d be pretty happy 🥰A slice of this, a cup of coffee, a good book in the sun for a few hours....that would be perfect 👌🏼What are you hoping for? Repost from @thedeliciousplate Who wants a slice of my no bake blood orange chocolate tart? 🍊🍊💛🧡❤️💖 It has a chocolate crust and a creamy, blood orange filling. It’s also vegan and gluten-free 💖💖.The recipe is coming this week to my blog 💛🧡❤️.... ... See MoreSee Less

2 weeks ago  ·  

Do you know if the medicines in your cabinet are vegan? The Nageze anti-inflammatories in our May box are!Not even any shellac in the capsules!Naturally derived and based on traditional Ayurvedic and Western Herbal Medicine, they combine 4 of natures best analgesic ingredients to provide relief to pains and aches. The combination of Turmeric, Ginger, White Willow and Terminalia is gentle on your body and gut, allergen friendly and is of course 100% vegan. If you would like to try Nageze, pick up your pack in the May box which is packed with so many more goodies to enjoy! https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

2 weeks ago  ·  

MAY DAY, MAY DAY....⁠Introducing the May Vegan Box!⁠We could not fit one more thing into the May Box if we wanted! ⁠Over $50 worth of vegan goodness for just $25!⁠This month we share with you:⁠🌱 1, 2, 3 packs of @Vgoodco Chickpea twists!⁠🌱 @CeresOrganicsau Herbalicious Fritter Mix⁠🌱 @Nageze inflammation and pain tablets⁠🌱 Super Fuggio Choc Coated Corn Crisps⁠🌱 @Kezs_Kitchen Choc Mint Brownie⁠🌱 @macr0mike Blueberry Muffin Protein bar⁠Available in store now!⁠https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

2 weeks ago  ·  

Tee hee 😜#starwarsday #maythehorsebewitheweLove your work @sandra_boynton you always make me giggle ... See MoreSee Less

2 weeks ago  ·  

Well it's another Public Holiday here in QLD so we are going to start the day a little slower with a cook up using the Ceres Organics Herbalicious Fritter Mix in the NEW May box!They're made from mung beans, making them gluten free (hooray!) and they're great for a quick meal. Just add water and cook!You get this packet as well as 7 other vegan goodies in the May box so GET ON IT (while stocks last).https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

2 weeks ago  ·  

One week away from Mother's Day and I wanted to spotlight this lovely Mumma. Beautiful Sacha is the owner of Aussie Bronze, the brand we feature in our current Beauty Box. Sacha says: "As parents, we all want to protect our children. I developed a natural, toxin free body bronzer because my teenage daughter wanted to start using fake tan and I couldn’t find anything that was natural or felt safe for her to use.The skin is the largest organ in the body, it is vital to know what’s going on and into our skin.Aussie Bronze is a tinted moisturiser for your body. Using the finest mineral colours, it naturally adjusts to your skin’s tone - fabulous for hiding imperfections on our skin like cellulite or veins.We don’t use any form of DHA (dihydroxyacetone) natural or synthetic in our tan as we are not fans of the effects of DHA on the skin.Being DHA Free there is no down time or need to develop.Aussie Bronze is transfer resistant, lasts up to 24 hours and just washes off in the shower.Just apply, dress and go!"We are BIG fans of the safe, non toxin, cruelty free tan here at Vegan Box HQ, especially as the colder months set in! If you want to tan up to look your healthiest, freshest and most confident for Mother's Day next Sunday, head to our store now to get your Vegan Beauty Box! Stocks are now running very low! https://theveganbox.com/product/gift-beauty-box/ ... See MoreSee Less

2 weeks ago  ·  

Don't you hate it when there are 3 flavours and you have to choose?? 🤔Well guess what!? You don't have to with our May vegan box....You get ALL THE FLAVOURS! 👏👏👏We loved everyone of the new VGood chickpea twist flavours and decided that you should enjoy them all too! Grab the NEW May Vegan box today and you'll get these 3 plus a whole lot more for just $25. Link to buy below: https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

2 weeks ago  ·  

Last call! ☝️👉 The popular April box will be leaving the online store tonight!🎁 There's still a handful of boxes left so head over and grab one today before it's too late. ☝️ Don't forget to preorder for May while you're there! 👇 If you have this box already, drop up a comment below and tell us what your favourite product was in this month's box! 👂 We always love to hear your feedback and what you like to receive the most each month. Link to get one of the last April boxes here 👇https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

3 weeks ago  ·  

🥳 It's been a BIG month of birthday celebrations for me and I am feeling loved, happy and want to share ALL THE FEELS! 🥰 So what better way to end the month than by paying it forward and sending some love your way! ⏰ For 24 hours only, take 20% off everything in our store* (excluding the $99.95 Mothers Day special deal). ☝️ Simply use the code: FLASH20 at checkout and your discount will be applied. 🏃‍♂‍ But hurry as the offer ends midnight 30 April!👉 Head straight to the store NOW!https://theveganbox.com/shop/ ... See MoreSee Less

3 weeks ago  ·  

🐢A little early morning Hump Day humour for you! 😆😆😆😆😆😆DM for credit and a high 5! ... See MoreSee Less

3 weeks ago  ·  

april 3
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