Frequently Asked Questions

That’s because we don’t want to ruin the surprise!

We can tell you that every month inside the monthly Vegan Box (and gift box) you’ll find a combination of 5 – 8 items, mostly snacks, and occasionally superfoods, skincare and lifestyle products in a combination of full size, travel size and sample sizes valued at over $30.

Inside the bi-monthly Beauty Box (and gift box) you’ll find 5 to 8 of the best new natural, skin-loving goodies, ranging from full size, sample size and travel sized items, and is always valued at over $70. No parabens, phthalates, petrochemicals, paraffin, lead, SLS, PABA….. or other dodgy ingredients you can’t pronounce. Valued at over $70.

All of our boxes are great value for money, as well as being super convenient and fun!

Please note – whilst all of the products we feature are vegan, some products may have been made in facilities that use shared equipment – resulting in possible trace amounts of dairy/eggs (as many businesses do not have the luxury of owning vegan equipment) and you will see “may contain” cautions on their labelling – if this is an issue for you please contact us and we will substitute such products in your order if an alternative is available.
Vegan Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of the month that it's due for recurring subscriptions. Your box will be shipped within the first week of the month. Please refer to additional FAQ regarding subscription cancellations.

Beauty Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of every second month (Beauty Box subscription is bi-monthly). Your box will be shipped every 2nd month (Feb/Apr/Jun/Aug/Oct/Dec) within the first week of that month. Please refer to additional FAQ regarding subscription cancellations.

Payments are processed via either Stripe or Payal.
All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Single box orders are shipped within 3 business days regardless of when your order is placed.

Shipping dates for subscriptions are as follows:

The Monthly Vegan Box ships within the first week of every month (i.e. August 1st-7th, September 1st-7th, and so on)

The Vegan Beauty Box ships within the first week of every 2nd month. For 2020, that will start in Feb, then April and so on.

You can generally expect your box to turn up in the 2nd week of the month.
If your order is marked as “pending” this means you have not completed checked out via PayPal and payment on our side has not been received. It may also mean that you have insufficient funds in your PayPal account or associated bank accounts, and are unable to make payment at that time. Please checkout using the ‘pay now’ button on the screen and your order will then appear as complete (or processing and awaiting shipping).
Select the “Account” option on the main navigation menu. Sign in and you will be able to update your details. If you need to use the “Lost your Password” option, please ensure you check your junk / spam folder if you do not receive an email.

You’ll need to ensure your address is updated a minimum of 48hrs prior to your payment processing (on the 20th of the month / bimonthly). Your order will be automatically posted to your old address if you change the address after payment has processed. If you have missed this please contact us and we can update it on our side for you.
Our boxes are shipped with Sendle (couriers) or Australia Post within Australia (no International shipping). Our shipping costs are $6.50 for both the monthly Vegan Box and the bi-monthly Beauty Box. You save $7.50 if you buy a 3 monthly Vegan box subscription. And shipping is FREE for a 6 monthly Vegan box subscription.

All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Gift boxes are shipped within 3 business days regardless of when your order is placed.

Make sure the address you provide us with is correct, and that we have your authority to leave the parcel at your address if you are not there when we deliver. If the address is a unit or apartment without a safe place to leave the delivery please note that it may be taken to the closest Post Office or Parcel Pick Up point. In this case a card will be left at your address (check your letterbox) with instructions. You are responsible for picking this up within 5 days. You can read more about this here.

We take no responsibility (or refund) for lost or stolen packages if they have been marked as “delivered”. We will always happily provide you with the tracking number for your item and support you to resolve any delivery issues. Please contact Australia Post directly with your tracking number and also don’t forget to contact your local Post Office as your parcel may have been delivered there for you to pick up.
Great! Please Contact Us and we’d love to see how we can work together.

Please note, we will only feature products which are free of all animal ingredients, not tested on animals and completely 100% palm oil free (including all derivatives).
You betcha! The contents of The Vegan Box are handpicked to appeal to everyone – female, male, young or old! You will discover a huge variety of healthy, ecofriendly, cruelty free products. Our aim is not to be vegan exclusive, but rather to encourage everyone to try a little more “vegan” in their everyday life!
Whilst we can make assurances that all our products are 100% vegan and where requested gluten free, we cannot ensure that boxes are free of any other allergens, such as nuts / soy / coconut etc.
Most of the time it is. But if this is a dietary requirement of yours, we’re happy to say that you can select the “gluten free” option when ordering. This way we’ll double check the included products and if need be substitute with a suitable product where required.
Please contact us with your name and order number and we will investigate. All subscription orders are posted out within the first week of the month and single box orders within 3 days of ordering. Please account for this when waiting on your delivery which is generally 2-8 days from shipping but can be longer if you are in WA, NT, and FNQ.
Sure can, anytime you like! There’s no lock in contract, and you can sign back up to receive The Vegan Box whenever suits you…..easy! All you need to do is sign in to your account (which is automatically made for you when you first order from us) then cancel your subscription. You’ll need to action this a minimum of 48hrs before the date of payment processing (the 20th of the month). Once payment has been processed we cannot refund or cancel your order. We do not offer a refund on 3 or 6 month subscriptions once payment is processed. For example if you purchase a 6 month subscription and decide to cancel after 4 boxes, you will not be entitled to a refund on the remaining 2 boxes. We do not offer refunds / exchanges on boxes, or their contents, once they have been posted, unless they are faulty. We are of course happy to help, so any questions please Contact Us!

What Our Customers Say

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I absolutely LOVE The Vegan Box. Every month I am surprised with delicious vegan & cruelty free items that I never would have known about or found myself. When it arrives in the mail, I just can’t wait to open it. The variety from month to month is amazing, from tasty savoury snacks to sweet treats and vegan home and body products. I LOVE THE VEGAN BOX!

Sylvia - Perth Vegan Eats

These boxes are always more value for money and we highly recommend them to anybody who is interested in trailing new products in the vegan world, or even just getting a bunch of lovely things on your doorstep each month. Not to mention they are a great gift idea for loved ones!

Amy Sinclair - The Lush Scoop

I kind of feel like it’s my birthday every time I receive my monthly Vegan Box and it’s always so much fun to open it and see what surprises are inside. It’s always got new products that I haven’t tried before and it’s such a great way to try new vegan snacks I otherwise wouldn’t even know about.

Miriam - Meals by Miri

I know I say this every time, but truthfully when I first opened up the Autumn Vegan Beauty Box I was blown away by how gorgeous this one was. Imagine yourself seeing the contents of that briefcase in Pulp Fiction. The golden glow. You’re transfixed by its beauty.
Finding cruelty free, vegan and palm oil free beauty products can be a hard task at the best of times and I can’t recommend enough to try The Vegan Box if you haven’t already. All of the hard work is done for you, wrapped up and delivered straight to your door.

Cornelia - Live Wild, Be Free

The Vegan Box is the perfect gift for the new vegan to introduce them to the range of awesome products out there or the expert vegan who likes to keep up to date with new and exciting treats. Or, if you’re like me and love getting mail, it’s the perfect gift for yourself!

Chelsey - Like A Vegan

Deliveries from @theveganbox. This seriously the best idea for any new vegans! You get a sample of all different healthy vegan foods & snacks & they ship worldwide! My favourite was the "cheezy" vegan sauce

Rebecca Gawthorne - @nourish_naturally

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April Vegan Box

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Cover for The Vegan Box

Plans for this weekend include:

A 6 pack of this ☝️🍑🍍
The pool 🏊‍♀️🏖️
A good book 📖

Not much else really 😆

There's a half dozen November boxes left with this YUMMO bevvy from Vitamelon in it!

Grab yours here:
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The VALUE in the December beauty box has to be seen to be believed!

Over $195 worth of Vegan beauty products - yours for just $49.95.

Think of it as the ULTIMATE gift for her this Christmas! 💖

If you want this beauty to be wrapped and under the tree with her (or your) name on it in MUST preorder so that we can have it in the mail for you in the first few days of December!

⭐ And don't forget - any purchase of the Beauty Box between now and 13 December makes you eligible to win a beautiful vegan leather beauty travel bag by Beauty Bound⭐

Preorder by subscribing closes midnight, 30 November.

Use the link below:
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⭐⭐ ⭐⭐ GIVEAWAY ⭐⭐⭐⭐

We are super excited to be teaming up with Beauty Bound to giveaway a beautiful vegan leather travel bag for Christmas!


Step 1
Buy a once-off Vegan BEAUTY Gift Box or start a new BEAUTY Box subscription between now and Sunday 13 December.

PLEASE NOTE: If we are showing that we have sold out of the current beauty gift box, the December box will be loaded onto the website to purchase on 01 December.
Of course you can always preorder by starting a subscription, that way you definitely don't miss out!

Step 2
Follow @theveganbox AND @beautybound_official on Instagram

Once you have completed both steps you are automatically in the draw to win your very own Vegan leather travel bag.

The winner will be drawn at random at Sunday 13 December at 6pm AEDT and announced via Instagram stories.
The prize will be shipped out on Monday, 14 December.
This is a game of chance and the prize cannot be taken as cash.
This competition is in no way sponsored, endorsed, administered by, or associated with Instagram.


Head to our store now to purchase and enter!
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DECEMBER BOXES are loaded on the sleigh and headed our way!

Here's a sneaky little peek at what you'll be getting in the December vegan box!

Packed with over $40 worth of 100% vegan, gluten and palm oil free goodies for you to explore!

They really are the PERFECT gift for that plant-based loved one who has everything... vegan, vegetarian, anyone who loves food!

Preorder today by starting a subscription for just $25!
You can cancel at anytime...but we don't think you will 😉

Click here to preorder now!
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We've seen so many of your falafel creations using the Morlife Hemp falafel mix out of the November vegan box 👏

But we wanted to show you how to get creative with the mix by sharing this EPIC vegan burger!

If you want the recipe to this beauty (and who wouldn't??) head on over to our blog page for the low down.

If you want to recreate this yourself, make sure you pick up one of the few remaining vegan boxes for this month - and you'll also get a sneaky discount code from Morlife to use in their online store.
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It’s beginning to look a lot like Christmas 🎶🎵🎶
And if you are an online shopper your deadlines for ordering are looming!

Our carriers have advised us that if you want to guarantee a vegan box under your tree this year the deadlines to order are:

🔹3 December for remote locations like FNQ, WA & outback
🔹11 December for the rest of Australia

Any orders past these dates the carriers do not guarantee will arrive before Santa does! 🎅🏼

Now you can make it easier on yourself by ordering the current food or beauty box today and we’ll have it in the mail immediately! 🎁

This would ensure you get it super early and can have it wrapped and under the tree quicker than the elves can pack a sleigh 🛷

If you want to ensure that you get the DECEMBER boxes under the tree in time make sure you preorder before 30 November by starting a subscription. All preorders will ship in the first few days of December and will get to you with no stress. 😎

To purchase now or preorder for December head to the link below 💚
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Taking the day off with doggo and going exploring on the GC.
Sunday funday....enjoy 🌱🙏🏼☺️🐶
Image credit: @scotty.thekingcharles
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3 of our favourite things...

Fresh Kicks
The Vegan Box!

Looks like the weekend is sorted! 🙂

Get your Vegan Box via the link below and you can sort the rest!
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Are falafels the ULTIMATE party platter addition?

Answer - YESSSSSS! 💚💚💚💚💚💚

Especially when they are as quick, easy and delicious as the Morlife hemp falafels in the November vegan box!

If you've got a gathering happening this weekend, these literally take 15 minutes to make...add water and oil, quick cook up and READY TO GO! 🌱

Of course it's always nice to try before you buy right?

So grab one of our November vegan boxes to try these little gems of goodness out as well as over another $60 worth of Vegan goodies!

Link to buy while you still can below!
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What hit song did Springhill Farm recreate in this gorgeous pic? Tell us below if you know! 😝

Word has it that EVERYONE who has tried the coconut & dark choc slice in our November box has fallen in 🥰

What's not to like about the perfect sized, homestyle baked slice that is VEGAN too!?

We've also had word that the discount code in the box to buy more from Springhill Farm is getting a good work out too!

If you want to try before you buy, grab one of the last remaining boxes via the link below!
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Did you love the creamy, rich, nourishing lipstick from @vonblucosmetics in the October Vegan beauty box?

A universally flattering shade that glides on a moisturises those lips while you wear it.

Of course it works perfectly with the complimenting lip liner in the same box!!

There 8 of these choose cruelty free approved boxes left in store.
At only $49.95 with over $145 value inside they are the perfect Xmas gift.... to you too! 😉

Link to buy below
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Have you entered our awesome giveaway with @drinkvitamelon yet?
Your chance to win 3 cases of Vitamelon and a November vegan box!

You must enter by 5pm AEST today.
Post to enter on our Instagram feed - look for the WIN post from last week to enter.

Good luck! 🤞🏼🤞🏼🤞🏼
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A little coffee in bed on a Sunday morning never hurt anyone right?

Especially when you add the deliciously nutritious Tonika creamer to it!

Up your coffee game with the magic of medicinal mushrooms and tonic herbs. 🍄🍄🍄🍄

Organic, 100% natural, low carb, gluten free, plant based goodness that has been designed to enhance body, beauty, inner glow and consciousness.

Get your 200g pack of Tonika coffee creamer in this month's Vegan box!
This product alone retails for more than the $25 cost of the box!

Link to buy below:
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Hope you have time to stop and paws today.

Be kind to every kind 🐾 🌱❤️
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Is it wrong that I already have my morning cuppa and snack planned at 6.30am?? 🤔

Not when it's the delicious coconut and dark choc slice from Springhill Farm that's in this months Vegan Box!
Just like Nana used to make....but VEGAN! 👍

We can't TELL you how much feedback we have had on just how delicious these little vegan snacks are! 😋

Seriously GOOD! 💚

Try them yourself along with the other fantastic Aussie vegan brands featured in the November Box for just $25.

Link below! 🐾
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Love love LOVE this image captured by one of our favourite vegans, Natalie.

This is of course the beautiful Vegan Beauty Box that is currently in our online store.

With some of Australia's leading vegan beauty brands, valued at over $140 and costing you only $49.95...this is the PERFECT Xmas gift!

BUT DON'T DELAY....there are only 10 of these beauties left!
If you miss out, don't stress...pre-order the December beauty box with a subscription that can be cancelled at any time!

Link to buy below:
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We have a soft spot for crunchy, yummy falafels at Vegan Box thrilled to be sharing these little bites of hemp green goodness from Morlife in the November box!

Literally just add water and oil and you have a nutritious, plant based, DELICIOUS meal....Voila'

Make sure you share and tag your creations with the mix from the box for a shout out on our socials!

If you are yet to grab your November box, go grab one now for just $25!
Perfect Xmas gift for your animal-loving friends!
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⭐⭐⭐. GIVEAWAY ⭐⭐⭐.

It's that time of the month!
Together with @drinkvitamelon we are giving you the chance to win THREE TRAYS of Vitamelon (that's 36 cans!!!) AND one of the VERY popular November vegan boxes!

For details on how to win head to our instagram page!
Good luck!
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Our limited edition tote bags have been so popular as Show bags this year that we wanted to make them available to everyone!

Available in 2 designs from our online store.
These cotton totes are:
✨ Perfect as Santa sacks!
✨ Great stocking fillers!
✨ Environmentally friendly gift wrap!
✨ The every day reusable shopping tote for all year round!

If you pop one in your cart with any other product there will be no extra postage!

Jump on it!
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