Frequently Asked Questions

That’s because we don’t want to ruin the surprise!

We can tell you that every month inside the monthly Vegan Box (and gift box) you’ll find a combination of 5 – 8 items, mostly snacks, and occasionally superfoods, skincare and lifestyle products in a combination of full size, travel size and sample sizes valued at over $30.

Inside the bi-monthly Beauty Box (and gift box) you’ll find 5 to 8 of the best new natural, skin-loving goodies, ranging from full size, sample size and travel sized items, and is always valued at over $70. No parabens, phthalates, petrochemicals, paraffin, lead, SLS, PABA….. or other dodgy ingredients you can’t pronounce. Valued at over $70.

All of our boxes are great value for money, as well as being super convenient and fun!

Please note – whilst all of the products we feature are vegan, some products may have been made in facilities that use shared equipment – resulting in possible trace amounts of dairy/eggs (as many businesses do not have the luxury of owning vegan equipment) and you will see “may contain” cautions on their labelling – if this is an issue for you please contact us and we will substitute such products in your order if an alternative is available.
Vegan Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of the month that it's due for recurring subscriptions. Your box will be shipped within the first week of the month. Please refer to additional FAQ regarding subscription cancellations.

Beauty Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of every second month (Beauty Box subscription is bi-monthly). Your box will be shipped every 2nd month (Feb/Apr/Jun/Aug/Oct/Dec) within the first week of that month. Please refer to additional FAQ regarding subscription cancellations.

Payments are processed via either Stripe or Payal.
All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Single box orders are shipped within 3 business days regardless of when your order is placed.

Shipping dates for subscriptions are as follows:

The Monthly Vegan Box ships within the first week of every month (i.e. August 1st-7th, September 1st-7th, and so on)

The Vegan Beauty Box ships within the first week of every 2nd month. For 2020, that will start in Feb, then April and so on.

You can generally expect your box to turn up in the 2nd week of the month.
If your order is marked as “pending” this means you have not completed checked out via PayPal and payment on our side has not been received. It may also mean that you have insufficient funds in your PayPal account or associated bank accounts, and are unable to make payment at that time. Please checkout using the ‘pay now’ button on the screen and your order will then appear as complete (or processing and awaiting shipping).
Select the “Account” option on the main navigation menu. Sign in and you will be able to update your details. If you need to use the “Lost your Password” option, please ensure you check your junk / spam folder if you do not receive an email.

You’ll need to ensure your address is updated a minimum of 48hrs prior to your payment processing (on the 20th of the month / bimonthly). Your order will be automatically posted to your old address if you change the address after payment has processed. If you have missed this please contact us and we can update it on our side for you.
Our boxes are shipped with Sendle (couriers) or Australia Post within Australia (no International shipping). Our shipping costs are $6.50 for both the monthly Vegan Box and the bi-monthly Beauty Box. You save $7.50 if you buy a 3 monthly Vegan box subscription. And shipping is FREE for a 6 monthly Vegan box subscription.

All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Gift boxes are shipped within 3 business days regardless of when your order is placed.

Make sure the address you provide us with is correct, and that we have your authority to leave the parcel at your address if you are not there when we deliver. If the address is a unit or apartment without a safe place to leave the delivery please note that it may be taken to the closest Post Office or Parcel Pick Up point. In this case a card will be left at your address (check your letterbox) with instructions. You are responsible for picking this up within 5 days. You can read more about this here.

We take no responsibility (or refund) for lost or stolen packages if they have been marked as “delivered”. We will always happily provide you with the tracking number for your item and support you to resolve any delivery issues. Please contact Australia Post directly with your tracking number and also don’t forget to contact your local Post Office as your parcel may have been delivered there for you to pick up.
Great! Please Contact Us and we’d love to see how we can work together.

Please note, we will only feature products which are free of all animal ingredients, not tested on animals and completely 100% palm oil free (including all derivatives).
You betcha! The contents of The Vegan Box are handpicked to appeal to everyone – female, male, young or old! You will discover a huge variety of healthy, ecofriendly, cruelty free products. Our aim is not to be vegan exclusive, but rather to encourage everyone to try a little more “vegan” in their everyday life!
Whilst we can make assurances that all our products are 100% vegan and where requested gluten free, we cannot ensure that boxes are free of any other allergens, such as nuts / soy / coconut etc.
Most of the time it is. But if this is a dietary requirement of yours, we’re happy to say that you can select the “gluten free” option when ordering. This way we’ll double check the included products and if need be substitute with a suitable product where required.
Please contact us with your name and order number and we will investigate. All subscription orders are posted out within the first week of the month and single box orders within 3 days of ordering. Please account for this when waiting on your delivery which is generally 2-8 days from shipping but can be longer if you are in WA, NT, and FNQ.
Sure can, anytime you like! There’s no lock in contract, and you can sign back up to receive The Vegan Box whenever suits you…..easy! All you need to do is sign in to your account (which is automatically made for you when you first order from us) then cancel your subscription. You’ll need to action this a minimum of 48hrs before the date of payment processing (the 20th of the month). Once payment has been processed we cannot refund or cancel your order. We do not offer a refund on 3 or 6 month subscriptions once payment is processed. For example if you purchase a 6 month subscription and decide to cancel after 4 boxes, you will not be entitled to a refund on the remaining 2 boxes. We do not offer refunds / exchanges on boxes, or their contents, once they have been posted, unless they are faulty. We are of course happy to help, so any questions please Contact Us!

What Our Customers Say

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I absolutely LOVE The Vegan Box. Every month I am surprised with delicious vegan & cruelty free items that I never would have known about or found myself. When it arrives in the mail, I just can’t wait to open it. The variety from month to month is amazing, from tasty savoury snacks to sweet treats and vegan home and body products. I LOVE THE VEGAN BOX!

Sylvia - Perth Vegan Eats

These boxes are always more value for money and we highly recommend them to anybody who is interested in trailing new products in the vegan world, or even just getting a bunch of lovely things on your doorstep each month. Not to mention they are a great gift idea for loved ones!

Amy Sinclair - The Lush Scoop

I kind of feel like it’s my birthday every time I receive my monthly Vegan Box and it’s always so much fun to open it and see what surprises are inside. It’s always got new products that I haven’t tried before and it’s such a great way to try new vegan snacks I otherwise wouldn’t even know about.

Miriam - Meals by Miri

I know I say this every time, but truthfully when I first opened up the Autumn Vegan Beauty Box I was blown away by how gorgeous this one was. Imagine yourself seeing the contents of that briefcase in Pulp Fiction. The golden glow. You’re transfixed by its beauty.
Finding cruelty free, vegan and palm oil free beauty products can be a hard task at the best of times and I can’t recommend enough to try The Vegan Box if you haven’t already. All of the hard work is done for you, wrapped up and delivered straight to your door.

Cornelia - Live Wild, Be Free

The Vegan Box is the perfect gift for the new vegan to introduce them to the range of awesome products out there or the expert vegan who likes to keep up to date with new and exciting treats. Or, if you’re like me and love getting mail, it’s the perfect gift for yourself!

Chelsey - Like A Vegan

Deliveries from @theveganbox. This seriously the best idea for any new vegans! You get a sample of all different healthy vegan foods & snacks & they ship worldwide! My favourite was the "cheezy" vegan sauce

Rebecca Gawthorne - @nourish_naturally

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Cover for The Vegan Box
The October Beauty box is....well...it's a BEAUTY! 😝Some stunning Australian brands to discover and enjoy including a full sized Ere Perez in the beautiful shade, SWAY and a bottle of divine Virgin Rose Facial Hydrosol from Gold Coast brand, @zuannacosmetics. These are just TWO of the beautiful products you'll get in this box with a combined retail value of over $115...and that's not including the 2 bonus sample products you'll get in there also! Subscribe today to ensure you get your box when they go out at the start of the month. Limited numbers are produced, so it's first in most beautifully dressed! ✨PS...there are just 7 of the current beauty boxes on the shelf worth over $90 inside. The feedback on this box was excellent! If you want to grab one of the last 7 head over and buy it as a gift box now!https://theveganbox.com/shop/ ... See MoreSee Less

3 hours ago  ·  

We can't get enough of the packaging by @gem.au 💖But of course it's the toothpaste that we are REALLY crushing on!They took all the bad stuff out of regular toothpaste and filled it with the good stuff! No SLS, Triclosan and Titanium Dioxide in this baby! Instead they included ingredients like Hyrdoxyapatite and Oral Probiotics to help those toothy pegs shine! And toothpaste is just one of the great oral beauty care products on offer from @gem.au - make sure you check out their entire range! In the meantime...we have 7 of the current beauty boxes left that feature a tube inside. Get one of the last 7 now! https://theveganbox.com/product/gift-beauty-box/ ... See MoreSee Less

2 days ago  ·  

🌱🌱🌱💚 ... See MoreSee Less

4 days ago  ·  

So there's pretty food and then there's PRETTY FOOD!!!! This lady always produces the prettiest! This time using the delicious, quick & convenient @arabian_bites falafel mix that featured in our sold out September food box. Repost from @theperthvegan I always have a supply of falafels on hand for a quick meal, as they are so versatile and nutritious. I love adding them to salads, wraps, pitas and nourish bowls, and always pair them with a good hummus! Here I’ve put them in a pita along with some roasted beetroot hummus, mixed salad, red onion, cucumber, beetroot sauerkraut, fresh herbs and garlic sauce. I made these pumpkin falafels from the @arabian_bites_au falafel mix in this months Vegan Box. You just mix with some hot water, then shape into falafel or burgers and either fry or bake. I rolled mine in some sesame seeds before baking in the oven. Super easy and healthy! ... See MoreSee Less

5 days ago  ·  

⭐️ SIMPLY SENSATIONAL GIVEAWAY! ⭐️With a name like Sensational Seeds this business had a lot to live up to...And they NAILED IT! With over 35 different snacks to choose from and widely available in Independent Grocers throughout Australia...these are our new GO-TO snack! We have 12 tubs of Simply Sensational snacks to give away to one lucky snacker. Head to our instagram page now to find out how to win! https://www.instagram.com/theveganbox/ ... See MoreSee Less

6 days ago  ·  

As another Monday rolls around, please remember this....Be kind to all kinds, always. 💚My fav: @sandra_boynton ... See MoreSee Less

1 week ago  ·  

Quiet Sundays = Self Care SundaysPouring a bath this afternoon, filling it with my Clean Skin Organics salts, lighting some candles, turning on a podcast and shutting the world out for a much needed hour of solitude. This beautiful pack of salts also doubles as a scrub and can be found in one of the few Vegan beauty boxes we have left for the month. Just 8 left on the shelf - grab yours today. ... See MoreSee Less

1 week ago  ·  

Did you see the Brazilian Crepes in the September Vegan Box? We can't get over how easy they are...1. sift2. cook3. eat!While the September box is now sold out you can still buy @taoca.brazilian.crepes directly from their online store. Check out this brilliant reel by @plantbasedcoeliac to see what she created with her Taoca crepes! ... See MoreSee Less

1 week ago  ·  

⭐️ 13-19 September is Negroni Week! ⭐️Our friends at Springhill Farm have just released an impressive new range of BOOZY* SLICE!Slice that tastes like your favourite cocktail. 🍸🍹AND they're all plant based, gluten free and completely intoxicating! Springhill Farm have combined forces with Little Lon Distilling Co. to create the ultimate kit to recognise International Negroni Week. And we have one of them to give away! Wanna win? 💁‍♀️Head over to our Instagram page to enter! https://www.instagram.com/theveganbox/ ... See MoreSee Less

2 weeks ago  ·  

As much as we just LOVE chomping into the @k.m.foods caramel chocolate block in the current vegan box....if we could show some restraint we could create delights like this from one of our favourites ❤️Here the chocolate block has been melted to create the beautiful golden drizzle over the top of these stunning little bundt cakes!10 points from us! 🔟 👏 🏆@thenourishedbite using repost_now_app - CHOC CARAMEL PROTEIN BUNDT CAKES ❤️‍🔥Give this recipe a try!Serves 8 | V GF RSFIngredients:½ cup chickpea flour½ cup almond meal½ cup cacao powder¼ cup chocolate protein powder 1 tsp baking powder¼ tsp baking sodaPinch salt3 ripe bananas mashed2 tbsp maple syrup¾ cup plant based milk Handful dark chocolate chips Toppings:Caramel chocolate (@theveganbox) Method:1. Preheat oven to 180°C2. Grease bundt cake pan3. In a mixing bowl add all the dry ingredients and stir together4. Add the wet ingredients and thoroughly combine 5. Stir through chocolate chips6. Fill each bundt cake 7. Bake in the oven for around 25 mins until golden and cooked through8. Allow to cool and firm 9. Melt chocolate and drizzle over bundt cakes ... See MoreSee Less

2 weeks ago  ·  

Ok I don't mean to alarm you all but....There are only 3 September boxes left! 😱Don't miss out!!!https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

2 weeks ago  ·  

Are you looking for the perfect gift to send HER during September? One that is filled with feel-good products? One that is 100% cruelty freeOne that supports small Australian business? One that she will LOVE you for!? Here it is! And there are only a dozen left in store. So if you want to leave a great impression send a Vegan Beauty Box today! 💚https://theveganbox.com/product/gift-beauty-box/@cleanskinorganics@zuiiorganic@gem_kind@its_oilgood_ ... See MoreSee Less

2 weeks ago  ·  

Uh huh 😴🍽🥰Repost from @vegan_sarcasm using repost_now_app - 🥺👉👈 ... See MoreSee Less

2 weeks ago  ·  

The perfect lunch using delicious homemade falafels. Mona, from Arabian Bites features on our new blog post today...go and find out a little more about this inspiring Aussie entrepreneur! Read about Mona here...https://theveganbox.com/quick-nutritious-delicious-vegan-falafels/Repost from @veganonthegcToday was a fabulously falafel day!! Made up the @arabian_bites_au Pumpkin falafel mix and loaded up a @hermanbrot high protein low carb wrap with avocado, rice & veggies, roasted capsicum, lettuce, hummus & sweet chilli- was a delicious lunch that went down a treat with the kids!!.Got to review this mix when it came in this months @theveganbox it’s a 5 star rating product, based on fava beans & pumpkin, super easy to make- just add water and fry, and delicious especially with the mandatory hummus ... See MoreSee Less

3 weeks ago  ·  

If you are anything like me you are feeling a little pasty and dull after the colder months! 😱⁠This is the time of the year when I am searching around for "helping hand" products to create a little glow and sparkle in my complexion 🤩⁠✨ Enter this little bottle of magic! ✨⁠The @zuiiorganic Luminising Creme is an all rounder and can be used as a tinted moisturiser, light coverage foundation, BB cream, liquid bronzer, eyeshadow and lip tint...the list goes on!⁠Personally, I've been adding a pump to my BB cream to create a little sparkle in my every day look. ⁠If you want to get your hands on this, as well as a heap more Vegan beauty products, ACT FAST!⁠The current beauty box literally only has a handful left on the shelf. ⁠The PERFECT little box of self care to send to someone you love....even if that someone is YOU!⁠Buy now: ⁠https://theveganbox.com/product/gift-beauty-box/ ... See MoreSee Less

3 weeks ago  ·  

A prettier salad I never did see!What a visual and gastronomic feast 🥰Sensational salad created by one of our favourites, @veganonthegc Jane used the Falafel mix and the Vege Stock out of the current vegan box to whip up this wonder. I doubt this one lasted long on the plate! If you want these 2 products plus a WHOLE lot more, head to our online store and grab one of the last remaining September boxes...almost sold out!https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

3 weeks ago  ·  

It's all in the name really.....SENSATIONAL!We are thrilled to have this Victorian business featured in the September vegan box. You'll receive a tub of one of the many varieties they create....all equally yummy! The delicious range of on-the-go snacks offered by Sensational Seeds is simply, well, sensational! Available at heaps of independent grocers around Australia....but you can get your first taste in the current Vegan box NOW!https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

3 weeks ago  ·  

🌸🦋🌿Spring has sprung and so have our boxes....OPEN!!! 👀 Check out the AMAZEBALLS value in the September vegan box available NOW from our online store!But only while stocks last...and they are already FLYING out the door! ✈️@taoca.brazilian.crepes@tasti_australia@bondiorganicsau@k.m.foods@sensational_seeds@arabian_bites_au@urbanforagerorganicsBUY NOW!https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

4 weeks ago  ·  

Heads up! If you were wanting some beauty distractions to play with and liked the look of our beautiful August vegan beauty box...There are not many left! 😳In this current edition you'll enjoy: ✨ Zuii Luminising creme ✨ Zuii CALM botanical mist✨ Clean Skin Organics Bath Salts✨ It's Oil Good Sleep Restore Roller✨ Gem Kin Coconut Mint Toothpaste✨ Von Blu Hemp GelAll of this for just $49.95 but worth DOUBLE! Head over now before they are all gone...https://theveganbox.com/product/gift-beauty-box/ ... See MoreSee Less

4 weeks ago  ·  

Spring! 🥰 ... See MoreSee Less

4 weeks ago  ·  

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