Frequently Asked Questions

That’s because we don’t want to ruin the surprise!

We can tell you that every month inside the monthly Vegan Box (and gift box) you’ll find a combination of 5 – 8 items, mostly snacks, and occasionally superfoods, skincare and lifestyle products in a combination of full size, travel size and sample sizes valued at over $30.

Inside the bi-monthly Beauty Box (and gift box) you’ll find 5 to 8 of the best new natural, skin-loving goodies, ranging from full size, sample size and travel sized items, and is always valued at over $70. No parabens, phthalates, petrochemicals, paraffin, lead, SLS, PABA….. or other dodgy ingredients you can’t pronounce. Valued at over $70.

All of our boxes are great value for money, as well as being super convenient and fun!

Please note – whilst all of the products we feature are vegan, some products may have been made in facilities that use shared equipment – resulting in possible trace amounts of dairy/eggs (as many businesses do not have the luxury of owning vegan equipment) and you will see “may contain” cautions on their labelling – if this is an issue for you please contact us and we will substitute such products in your order if an alternative is available.
Vegan Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of the month that it's due for recurring subscriptions. Your box will be shipped within the first week of the month. Please refer to additional FAQ regarding subscription cancellations.

Beauty Box
- Single box as a once-off purchase for yourself or as a gift. Ships within 3 business days of your order.
- Ongoing subscription for yourself or as a gift. Your first payment will be taken at the time of your order and then on the 20th of every second month (Beauty Box subscription is bi-monthly). Your box will be shipped every 2nd month (Feb/Apr/Jun/Aug/Oct/Dec) within the first week of that month. Please refer to additional FAQ regarding subscription cancellations.

Payments are processed via either Stripe or Payal.
All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Single box orders are shipped within 3 business days regardless of when your order is placed.

Shipping dates for subscriptions are as follows:

The Monthly Vegan Box ships within the first week of every month (i.e. August 1st-7th, September 1st-7th, and so on)

The Vegan Beauty Box ships within the first week of every 2nd month. For 2020, that will start in Feb, then April and so on.

You can generally expect your box to turn up in the 2nd week of the month.
If your order is marked as “pending” this means you have not completed checked out via PayPal and payment on our side has not been received. It may also mean that you have insufficient funds in your PayPal account or associated bank accounts, and are unable to make payment at that time. Please checkout using the ‘pay now’ button on the screen and your order will then appear as complete (or processing and awaiting shipping).
Select the “Account” option on the main navigation menu. Sign in and you will be able to update your details. If you need to use the “Lost your Password” option, please ensure you check your junk / spam folder if you do not receive an email.

You’ll need to ensure your address is updated a minimum of 48hrs prior to your payment processing (on the 20th of the month / bimonthly). Your order will be automatically posted to your old address if you change the address after payment has processed. If you have missed this please contact us and we can update it on our side for you.
Our boxes are shipped with Sendle (couriers) or Australia Post within Australia (no International shipping). Our shipping costs are $6.50 for both the monthly Vegan Box and the bi-monthly Beauty Box. You save $7.50 if you buy a 3 monthly Vegan box subscription. And shipping is FREE for a 6 monthly Vegan box subscription.

All subscription boxes are shipped within the first week of the month, regardless of when you place your order during the month. Delivery times are generally between 2-8 days depending on delivery address. Gift boxes are shipped within 3 business days regardless of when your order is placed.

Make sure the address you provide us with is correct, and that we have your authority to leave the parcel at your address if you are not there when we deliver. If the address is a unit or apartment without a safe place to leave the delivery please note that it may be taken to the closest Post Office or Parcel Pick Up point. In this case a card will be left at your address (check your letterbox) with instructions. You are responsible for picking this up within 5 days. You can read more about this here.

We take no responsibility (or refund) for lost or stolen packages if they have been marked as “delivered”. We will always happily provide you with the tracking number for your item and support you to resolve any delivery issues. Please contact Australia Post directly with your tracking number and also don’t forget to contact your local Post Office as your parcel may have been delivered there for you to pick up.
Great! Please Contact Us and we’d love to see how we can work together.

Please note, we will only feature products which are free of all animal ingredients, not tested on animals and completely 100% palm oil free (including all derivatives).
You betcha! The contents of The Vegan Box are handpicked to appeal to everyone – female, male, young or old! You will discover a huge variety of healthy, ecofriendly, cruelty free products. Our aim is not to be vegan exclusive, but rather to encourage everyone to try a little more “vegan” in their everyday life!
Whilst we can make assurances that all our products are 100% vegan and where requested gluten free, we cannot ensure that boxes are free of any other allergens, such as nuts / soy / coconut etc.
Most of the time it is. But if this is a dietary requirement of yours, we’re happy to say that you can select the “gluten free” option when ordering. This way we’ll double check the included products and if need be substitute with a suitable product where required.
Please contact us with your name and order number and we will investigate. All subscription orders are posted out within the first week of the month and single box orders within 3 days of ordering. Please account for this when waiting on your delivery which is generally 2-8 days from shipping but can be longer if you are in WA, NT, and FNQ.
Sure can, anytime you like! There’s no lock in contract, and you can sign back up to receive The Vegan Box whenever suits you…..easy! All you need to do is sign in to your account (which is automatically made for you when you first order from us) then cancel your subscription. You’ll need to action this a minimum of 48hrs before the date of payment processing (the 20th of the month). Once payment has been processed we cannot refund or cancel your order. We do not offer a refund on 3 or 6 month subscriptions once payment is processed. For example if you purchase a 6 month subscription and decide to cancel after 4 boxes, you will not be entitled to a refund on the remaining 2 boxes. We do not offer refunds / exchanges on boxes, or their contents, once they have been posted, unless they are faulty. We are of course happy to help, so any questions please Contact Us!

What Our Customers Say

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I absolutely LOVE The Vegan Box. Every month I am surprised with delicious vegan & cruelty free items that I never would have known about or found myself. When it arrives in the mail, I just can’t wait to open it. The variety from month to month is amazing, from tasty savoury snacks to sweet treats and vegan home and body products. I LOVE THE VEGAN BOX!

Sylvia - Perth Vegan Eats

These boxes are always more value for money and we highly recommend them to anybody who is interested in trailing new products in the vegan world, or even just getting a bunch of lovely things on your doorstep each month. Not to mention they are a great gift idea for loved ones!

Amy Sinclair - The Lush Scoop

I kind of feel like it’s my birthday every time I receive my monthly Vegan Box and it’s always so much fun to open it and see what surprises are inside. It’s always got new products that I haven’t tried before and it’s such a great way to try new vegan snacks I otherwise wouldn’t even know about.

Miriam - Meals by Miri

I know I say this every time, but truthfully when I first opened up the Autumn Vegan Beauty Box I was blown away by how gorgeous this one was. Imagine yourself seeing the contents of that briefcase in Pulp Fiction. The golden glow. You’re transfixed by its beauty.
Finding cruelty free, vegan and palm oil free beauty products can be a hard task at the best of times and I can’t recommend enough to try The Vegan Box if you haven’t already. All of the hard work is done for you, wrapped up and delivered straight to your door.

Cornelia - Live Wild, Be Free

The Vegan Box is the perfect gift for the new vegan to introduce them to the range of awesome products out there or the expert vegan who likes to keep up to date with new and exciting treats. Or, if you’re like me and love getting mail, it’s the perfect gift for yourself!

Chelsey - Like A Vegan

Deliveries from @theveganbox. This seriously the best idea for any new vegans! You get a sample of all different healthy vegan foods & snacks & they ship worldwide! My favourite was the "cheezy" vegan sauce

Rebecca Gawthorne - @nourish_naturally

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April Vegan Box

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Cover for The Vegan Box
We 💕 our fans! Kindness, compassion & high standards surrounding our planet, our health & our animal friends are highest on our list. This beauty embodies all this and more! Repost from @cookwithpez The June Vegan Box is HERE 🎉😍@theveganbox - it’s always an exciting delivery of new goodies to try. These items are carefully selected each month and are packed with value.💰.In the JUNE box:☀️ Texas BBQ jerky @k.m.foods ☀️ Super bite @sneaky_wholefoods ☀️ Chilli hot chocolate @infuseteaco ☀️ Vegan meringues @dolceorganico ☀️ Vegan Easy Egg @orgranfoods ☀️ Choc love bites - Slim Secrets.If these items interest you, you can purchase the June box for $25. Which products should I try first? 🤷🏻‍♀️ #giftedBut be quick, there are LITERALLY only a handful left!https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

9 hours ago  ·  

We ❤️ SundaysWe ❤️ sweet TreatsWe ❤️ crunchy, melt in your mouth meringuesWe ❤️ Dolce Organico in the June Vegan Box! Get yours today 🎁https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

1 day ago  ·  

Tap twice if you agree! 👍👍Credit: #theveganvibe ... See MoreSee Less

2 days ago  ·  

It might be 🥶🥶🥶 but I’d still be tempted to tuck into this beauty!!! ❤️❤️😔Repost from @crushinglimits - thanks for the 🥰-Today’s post is for @theveganbox a business that I love that tries to make the world a better place by inspiring people to be more ethical and make more plant bases choices.-I hope I have inspired you to try it! 🎁-Deets 👆🍎 4 frozen + 2 natural apples🐺 1 scoop @whitewolfnutrition vegan peanut brittle protein 🐉 2 tablespoon @my.blue.tea dragon🦄 100mL @almondbreezeau @almondbreezenz toppings: 🎉 @theveganbox @sneakywholefoods @dolceorganico 🌀 @ninjakitchenapac 🍍 @unicornsuperfoods🥥 @coconutbowls ... See MoreSee Less

3 days ago  ·  

We ❤️ us a bit of fan mail 🥰Repost from @theperthveganWoohoo! It’s my favorite time of the month again - time to unwrap this month’s @theveganbox! And what a box it is! So many great new products to try 😍The Vegan Box is such a fantastic way to discover new vegan products, and it’s always such great value! They also make fantastic gifts! 👏🏻Inside this months box:🌱 @orgranfoods Vegan Easy Egg - you can use this to make scrambled eggs, quiches, frittatas and omelettes! I’ve been wanting to try this for so long! Can’t wait to get creative in the kitchen with this one 😍🌱 @dolceorganico Vegan Meringues - these are so deluxe!! They are so light and delicious, and literally melt in your mouth 🤤 🌱 @k.m.foods BBQ Jerky - I’ve never tried either normal jerky or vegan jerky so I wasn’t sure what to expect but this is so addictive! It has an very intense spicy bbq flavour, and it has a chewy texture, so you just have a little bit at a time, but it’s so yum!! This is also packed full of iron, B12 and 14g of protein 🙌🏻🌱 @infuseteaco Chilli Hot Chocolate - don’t be scared of this one! It’s not overly spicy but has the slightest hint of chilli in it that gives a little tingle in your mouth and makes the hot chocolate that extra bit warming on a cold night 🔥 🌱 @sneaky_wholefoods Super Bite - a delicious blend of beetroot, rose and cacao that will remind you of Turkish Delight 💞🌱 Slim Secrets Choc Love Bites - another product I’ve always wanted to try! No added sugar chocolate sounds too good to be true but these are delicious! Smooth dark chocolate with little crispy bits of mint throughout.. so yum! Such a bargain for all of these awesome products 👏🏼You can grab one of the few remaining here👇🏼https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

4 days ago  ·  

One of the joys of this business is meeting the amazing small business owners who are dedicating their lives to making a positive change in the world. Sue & Graeme from K.M. Foods are great examples of this. Their personal challenge to the world is simply to "eat like you care". We love it...and we love their mission to provide everyone access to quality, affordable and cruelty free food products in order to make a positive difference to the welfare of our planet and animals! Head over to our latest blog to get to know Sue and Graeme a little better, we're sure you'll love them too! 💚https://theveganbox.com/vegan-brand-kmfoods-eat-like-you-care/ ... See MoreSee Less

5 days ago  ·  

So excited to feature this bottle of liquid magic in the June beauty box. Here are 4 reason why you NEED the @ellasearlebotanicals Youth Infusion Active Facial Oil in your life this Winter!💕 No cheap fillers, only scientifically validated ingredients designed to maximise hydration while minimising puffiness and fine lines.⁠💕I t’s formulated to suit all skin types, including sensitive skin.⁠💕 Pure essential oils impart a calming and uplifting aroma for the ultimate relaxation experience.⁠💕 It’s cruelty-free, toxic-free, and Aussie made and owned.⁠This product alone is valued at twice the cost of our beauty box which has many more fabulous skin-loving products for you to try this month. Get yours today before they are all gone! ... See MoreSee Less

6 days ago  ·  

Thought for the week.... 🤔It's not that hard to get 🤦‍♂️Repost from @vegantheonlyway ... See MoreSee Less

1 week ago  ·  

🤫 I have a confession! I'm a total sucker for some great vegan and cruelty free beauty products....so I'm 100% crushing on the June Beauty Box that I've pulled together this month! Literally everything you need for a quiet, relaxing, pampering night in during these long, cold Winter weekends. 💝 Ella Searle Youth Infusion Active Facial Oil💝 Clean Skin Organics "glow" clay mask & applicator💝 It's Oil Good Brow & Lash serum💝 And Skin 100% natural body wash💝 And a couple of sneaky little samples from WeledaThe value of this box is always outstanding but this one is NEXT LEVEL. The retail value of the box combined is over $160...but you get it all for just $49.95! I know right?!?!? 😱 ... See MoreSee Less

1 week ago  ·  

🥁 JUNE BOX IS HERE! 🥁 Let's take a closer look at the overflowing June Vegan Box....We've popped in an enticing mix of sweet treats and savoury options to hopefully keep everyone satisfied! 🌱 K.M.Foods Texas BBQ Jerky🌱 Sneaky Wholefoods Super bite🌱 Infuse Tea Co Chilli Hot Chocolate🌱 Dolce Organico Vegan meringues🌱 Slim Secrets Choc Love Bites🌱 Orgran Vegan Easy EggAll this for just $25 as a one off gift box, or you can subscribe to a monthly, 3 or 6 month delivery with no lock in contract, cancel anytime. ... See MoreSee Less

1 week ago  ·  

It’s double box month!! 🎁🎁👀Here’s a closer look at what you’ll get in both boxes for June! The Vegan box is available for just $25 and is literally spilling out of the box this month!The Beauty Box has over $160 in value inside but costs you just $49.95...the perfect gift! Seriously limited numbers of both boxes left already....Don’t delay and buy today! 🏷June featured brands:VEGAN BOX@k.m.foods @orgranfoods @dolceorganico @sneaky_wholefoods @infuseteaco slimsecrets BEAUTY BOX@ellasearlebotanicals @its_oilgood_ @andskinaustralia @cleanskinorganics @weledaaustralia ... See MoreSee Less

1 week ago  ·  

Slowly unveiling the June Vegan Box! Repost from @sneaky_wholefoods DID YOU H👂// our Beetroot Rose Cacao Super Bites are in this months @theveganbox 🌹🌿With floral notes of rose and earthy tones of beetroot and cacao we know it will warm your hearts as the winter chill begins ❄🔥You can selected your box as a once off or sign up to a monthly subscription to ensure you never run out different snacks again. Available via @theveganbox online store now 💻🛒💕https://theveganbox.com/product/the-vegan-gift-box/ ... See MoreSee Less

2 weeks ago  ·  

⭐ WIN the ultimate pack worth over $800 to help celebrate our friends at DB Cosmetics 15th Birthday!🥳⁠⁠⁠⁠Did you know that @db_cosmetics are certified both vegan and cruelty-free? ⁠⁠⁠⁠We have partnered with DB Cosmetics and 3 other incredible Australian brands to create this prize hamper worth over $800! One lucky winner will get the following:⁠⁠⁠⁠💝 $200 @db_cosmetics Voucher⁠⁠💝 $200 @graylabelstore Voucher​⁠⁠💝 $200 @kenziecollective Voucher ⁠⁠💝 @samsonandcharlie Skincare Pack⁠⁠💝 3 Month Subscription to the @theveganbox⁠⁠⁠⁠To enter, simply: ⁠⁠⁠⁠✨ Follow each brand ⁠⁠✨ Enter via link in bio⁠⁠⁠⁠Open to AUS residents only⁠⁠Entries close 16/06 @ 11:59pm⁠⁠This giveaway is in no way affiliated with Instagram ... See MoreSee Less

2 weeks ago  ·  

Your Vegan food and beauty boxes are currently winging their way all over Australia! Look out for yours this week and make sure you share a snap of yourself with it for your chance to WIN A FREE BOX! Have you got yours yet? Leave a comment below so we know 😁Still a chance to get your hands on either box via the link below...stock is really limited already though! https://theveganbox.com/ ... See MoreSee Less

2 weeks ago  ·  

⏰ TIME FOR A NEW VEGAN BOX! ⏰And we have to tell you, there's some sweet little treats in the new June Box!If you haven't got your subscription in yet, no TIME like the present! Buy the ALL NEW June Vegan box for just $25 as a gift box or a low monthly subscription. Link below! https://theveganbox.com/shop/ ... See MoreSee Less

2 weeks ago  ·  

Last day! Our beautiful April beauty boxes leave the store today. Over $150 worth of vegan beauty including this luscious face oil from our friends at @skinmuk Your face will love you for it! Head to the website now to grab one of the few boxes left before midnight! ☝🏼 ... See MoreSee Less

2 weeks ago  ·  

Anyone else waking up a little hard this morning?? Just as well I have hundreds of June boxes to pack & ship or I’d be rolling back under the covers! Happy Sunday! 🐨Shared from @koaladailyfun 📸Credit unknown ... See MoreSee Less

2 weeks ago  ·  

Lighting our Karma Collective candle in the office this morning and heading on a sensory journey to the Blue Mountains with the delicious scent it creates. Feel the sun on my face, the leaves under my feet and breathing in the Eucalyptus, pine and lemon myrtle of the mountains. You have a few more days to get the current Vegan Beauty Box with over $150 worth of cruelty-free, Australian products, including this candle inside for just $49.95. Link below: https://theveganbox.com/product/gift-beauty-box/ ... See MoreSee Less

2 weeks ago  ·  

Pssst....it's almost June 😳But I've gotta say I'm kinda excited because I know just how good the June vegan box and beauty boxes are! 😬I'm not going to give too much away but the food box is once again a Tetris masterpiece and the beauty box has over $165 value inside! 😱Jump on over to our website now to pre-purchase either or both* Simply start a subscription and you will be the first to receive these epic boxes starting from next week. There are no lock in contracts and subscriptions can be cancelled at any time. *single boxes purchased before 01 June will be sent the current May box. To pre-order for June please start a subscription. ... See MoreSee Less

3 weeks ago  ·  

Today's fuel-on-the-go of choice is the perfectly sized, and altogether delicious, Choc Mint Brownie bar out of the soon to disappear May Vegan Box. Kez's Kitchen have been making delicious, homemade baked goodies for 20 years now and include a large number of vegan products in the mix. These portion controlled brownie bars boast an impressive amount of plant based protein, are gluten free and are packed with wholesome ingredients.Oh, and they're ridiculously good! 😉The May box is available for only a few more days and include over $50 worth of vegan products for just $25. Don't delay! ... See MoreSee Less

3 weeks ago  ·  

april 3
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